-
Sanofi Pasteur implemented a(n) __________ system to help staff have dialogues, share ideas, and work with other company members.
A. WAN
B. enterprise social networking
C. new employee training
D. global purchasing
E. data mining
enterprise social networking
-
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) ________.
A. information system
B. social enterprise
C. business
D. franchise
E. global organization
business
-
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________.
A. human resources
B. customer relations
C. big data analysis
D. instructional design
E. purchasing
human resources
-
Which of the following is a responsibility of the sales and marketing functional area?
A. Identifying customers
B. Producing bills of materials
C. Paying creditors
D. Managing cash accounts
E. Checking for quality
Identifying customers
-
The order fulfillment process involves which of the following functional areas of a business?
A. Manufacturing and production, human resources, and accounting
B. Sales, human resources, and manufacturing and production
C. Sales, human resources, and accounting
D. Human resources, accounting, and service
E. Sales, accounting, and manufacturing and production
Sales, accounting, and manufacturing and production
-
Amazon.com is an example of ___________ because it sells products over the Internet.
A. electronic commerce
B. a executive support system
C. a decision support system
D. a management information system
E. an expert system
electronic commerce
-
A secretary assisting management is considered a _________ worker.
A. service
B. production
C. operational
D. data
E. knowledge
data
-
Which of the following is NOT a part of the firm's environment?
A. Customers
B. Employees
C. Suppliers
D. Stockholders
E. Competitors
Employees
-
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts.
A. Spreadsheets
B. Operational processing systems
C. Transaction processing systems
D. Auto processing systems
E. Big data systems
Transaction processing systems
-
_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.
A. intelligent agents
B. HTML programming
C. Electronic performance support
D. Business management
E. Business intelligence
Business intelligence
-
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________.
A. sql
B. operating system
C. transaction processing systems
D. dashboard
E. support system
dashboard
-
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
A. Management information systems
B. Computer information systems
C. Customer relationship management systems
D. Information systems
E. Knowledge management systems
Knowledge management systems
-
Use of the Internet to provide services to citizens, such as driver's license renewals, illustrates ________.
A. b2b e-business
B. e-government
C. e-commerce
D. intranet usage
E. e-business
e-government
-
A government website that allows citizens to purchase fishing licenses is an example of ________.
A. an expert system
B. an executive support system
C. a decision support system
D. a management information system
E. e-government
e-government
-
________________ commonly involves sites like Twitter and Facebook to collaborate with customers.
A. Web collaboration
B. Social business
C. Chat
D. Quality production
E.Operations
Social business
-
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
A. Changing scope of the firm
B. Changing culture of work and business
C. Changing organization of the firm
D. Emphasis on innovation
E. Growth of outsourcing
Growth of outsourcing
-
A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps.
A. community
B. social network
C. intranet
D. blog
E. workspace
community
-
Which of the following is NOT an application of social business?
A. Crowdsourcing
B. Blogs and wikis
C. Communities
D. General ledgers
E. Social networks
General ledgers
-
___________ is a way for individuals to provide feedback and reviews about products and services.
A. A dashboard
B. File sharing
C. Social marketing
D. Crowdsourcing
E. Social commerce
Social commerce
-
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
A. Apple FaceTime
B. Google Hangouts
C. Salesforce Chatter
D. Google Drive
E. Google+
Google Drive
-
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services.
A. customer service
B. innovation
C. convenience
D. quality
E. productivity
innovation
-
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
A. Feeds and notifications
B. Team workspaces
C. Profiles
D. Tagging and social bookmarking
E. Content sharing
Feeds and notifications
-
_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.
A. HTML programmers
B. CIOs
C. Database developers
D. E-marketers
E. Systems analysts
Systems analysts
-
The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________.
A. networks
B. hardware
C. software
D. business processes
E.data storage
business processes
-
A ________ is a senior manager who oversees the use of IT in the firm.
A. CFO
B. CTO
C. CKO
D. CEO
E.CIO
CIO
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