OB221

Examines such issues as the personality, perceptions, attitudes, motivation, and values of people

Examines such issues as group roles, group norms, conformity, and status

Examines such issues as organizational structure, decision making, authority, reporting relationships, and span of control

All of the external forces that impact individuals, groups, and organizations

The set of interrelated or interacting elements that form an entity, such as the solar system, the human body, the public transportation for a city, or a clock

A system that is open to the environment in the sense that it depends on the environment to obtain resources and consume its products. All organizations are open social systems

The relatively stable and predictable events that continue to occur with consistency and regularity. These enduring activities are the basic elements that form an organization

While entropy refers to the dissolution or wearing down of energy and resources and moving to a state of balance, neg. entropy refers to the reversal of this process and allows for the growth and increase in available energy and resources

The process of creating a division of labor by creating specialized functions that are performed by different people and departments

The process of coordinating all of the various specialized functions and events so that a system can continue to operate smoothly

Acquires energy and resources from the external environment

The operations and activities that produce the product or service of the organization

The activities that are involved in delivering the organization's products or services to the next users in the values chain, such as customers or purchasers

The activities associated with selecting employees and motivating them to continue to participate in the organization, especially eveluating and rewarding performance.

The activities associated with making adaptive changes in the organization or its products, especially research and development activities

The decision-making activites associated with directing and supervising the events within an organization

Organizations are linked together in a value chain to produce their products and services. Each organization receives inputs from organizations upstream, adds value to them, and passes them on to downstream organizations

Occur between one org. and other org. in its environment, such as purchasing new materials, gathering consumer information, evaluating customenr satisfaction, and merchandising the products

Activities that help an org. to be accepted within its environment, such as public relations, lobbying, and protective legislation

Refers to a common belief that is so widely shared that most memvers accept it as true, even though it may not match their personal feelings

A measure of how well the org. translates inputs to outputs

A measure of how well an org. can convert inputs into outputs and then recycle them within the environment to produce new inputs

Measuring orgzl effectiveness in terms of how many resources it can attract

Measuring orgzl effectiveness by how efficiently it converts inputs into outputs

Measuring orgzl effectiveness in terms of how many products and services it produces

An overall measure of orgzl effectiveness that assesses how well the org is able to convert inputs into outputs and translate them into new resources to repeat the cycle

• A measure of orgzl effectiveness that is based on how well it serves its stakeholders
• -Employees,Owners, Customers,Suppliers, Creditors, Community, Government

Orgzl policies or events that injure or mistreat employees even though they are neautral and not intended to create harm

• 1. To describe what happened
• 2. To explain why it happened
• 3. To control it in the future

Learning that comes from analyzing and observing everyday experiences

A statement of functional relationships that helps us explain what is happening in the world we observe

A new way of thinking about a situation or problem, using different assumptions and models

A provsional statement decscribing the potential relationship between two or more variables that we can test

Words and concepts that help us identify the phenomena we want to study

Defining a construct by specifying the operation or activity involved in measuring it.

Case studies that are based on the careful observations of the events and relationships that we see transpire

Research studies that involve collecting data from people in actual work settings and examining the relationships between the variables that are measured

Research studies that occur in natural work situations in which an independent variable is changed and its effects on one or more dependent variables are assessed

A research study that is conducted in a behavioral science lab that serves to control extraneous variables while the effects of an independent variable are assessed regarding its impact on one or more dependent variables

When people alter how they behave as a result of knowing that they are being observed or evaluated

Encourage the person to openly share ideas and determine the flow of the discussion rather than following a scheduled list of questions

An interview that follows a predetermined list of interview questions

Measures of behavior that are obtained without the participants knowing that their bahavior is being evaluated. Often these measures are indirect indications of behavior.