Perform Quality Control

• 1. Quality review information
• 2. Baseline Quality information
• 3. Work results

• 1. quality management plan (part of a the project management plan)
• 2. quality checklists
• 3. work performance measurements
• 4. organizational process assets

• 1. quality metrics
• 2. approved change requests

deliverables

• 1. data collection tools
• 2. data analysis tools
• 3. cause identification and analysis tools

• 1. inspection
• 2. statistical sampling
• 3. approved change requests review

physically observing, measuring, or testing results to verify whether they conform to the required quality standards

using mathematical rules to select a random sample, which represents all the units of a project's output. Data is collected and tested as defined in the quality management plan.

gathering information about approved changes to verify that specified defect repairs, or corrective or preventive actions, were implemented as approved

measure the results of a project processes over time adn against established control limits. out of control if fall outside limits. in control if within control limits.

are line graphs that show data points in the order in which they occur. perform trend analysis and can be used in preventive actions.

• 1. graphical illustration of data - relationship between two variables in a process
• 2. strong correlation - points are close and/or on disecting line
• 3. weak correlation - points are far away from disecting line
• 4. no correlation - data points are randomly scattered over diagram and no apparent relationship exists

• 1. flowcharting
• 2. cause and effect diagrams
• 3. histograms
• 4. Pareto charts

illustrates process; used to determine whether any process steps are failing, and where improvements could be made

show the relationships between the effects of problems and their causes; Ishikawa and Fishbone diagrams

veritical bar charts; help identify and rate causes of defects; relative frequency of each attribute is represented by the height of each column.

take histogram to the next level; further analyzes potential cuases of defects; arranged by frequency; establish priorities in terms of implementing corrective action

• 1. Outputs from quality inspections
• 2. outputs involving document updates

• 1. quality control measurements
• 2. validated changes
• 3. validated deliverables
• 4. change requests

documented measures of how actual project work or deliverables compare to the required quality standards

created through the careful maintenance and scrutiny of the project management plan, scope statement, and other deliverables. they are the result if processes/deliverables pass inspection

project results that meet required quality standards

• 1. correction actions
• 2. preventative actions
• 3. defect repair

actions required to bring future performance into conformance with the project management plan

actions required to reduce the probability of negative consequences associated with project tasks

actions required to bring defective deliverables into conformance with requirements

• 1. completed checklists
• 2. organizational process docs (lessons learned)
• 3. project management plan (quality management plan and process improvement plan)
• 4. project document updates (quality metrics, quality checklists, work performance measurements)