Plan Quality Process

• 1. project scope statement
• 2. WBS
• 3. WBS dictionary

identify risks adn opportunities that can impact quality or product testing.

help identify which stakeholders have a particular interest in quality.

any or all external environmental factors and internal organizational environmental factors that surround or influence a project's success.

• 1. use lessons learned from previous projects
• 2. use historical database that contain quality-related information
• 3. comply with standards and regulations

standards are guidelins and should be followed, while regulations are mandatory and must be followed.

1. quality-related activitys have an impact on project's schedule and cost - ie, the cost baseline and schedule baseline

total cost of all efforts related to quality throughout the product life cycle.

• 1. cost of conformance
• 2. cost of nonconformance

• 1. prevention costs - things you do to prevent poor quality or defects before it goes to a customer - like training staff
• 2. appraisal costs - product testing

• 1. internal failure costs - incurred before product goes to customer - like need to rework, kill, or update product
• 2. external failure costs - incurred after product goes to the customer - like warranties, liabilities, sending out fixes to customers

• Done after Cost of Quality is peformed/researched
• 1. list and calculate the potential direct and indirect costs
• 2. list and calculate the benefits - tangible and intangible
• 3. compare the results -should you move on with the change?

• 1. Control charts
• 2. Benchmarking
• 3. Flowcharts
• 4. Design of Experiments (DOE)
• 5. Statistical Sampling
• 6. Quality management methodologies

• 1. Quality Planning tool/technique
• 2. process of identifying, understanding, adn adapting outstanding practices from other organizations or industries. Used as a basis of performance.

• 1. Quality Planning tool/technique
• 2. graphical representation of a process

• 1. Quality Planning tool/technique
• 2. statistical method for determining the relationship between factors affecting a process and the end results of that process. Useful in the early stages of product or process design.

• 1. Quality Planning tool/technique
• 2. sample of a particular item where conclusions are drawn about the quality of the entire set of items, based on statistics from the inspection.

• Quality Planning tool/technique
• 1. TQM
• 2. Six Sigma
• 3. Matrix diagrams
• 4. brainstorming
• 5. nominal group techniques
• 6. force field analysis
• 7. affinity diagrams
• 8. prioritization matrices

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. a common approach for implementing a quality improvement program within an organization

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. a set of international guidelines and quality management standards used to establish quality management systems and global, industry-wide standardization

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. used to compare the efficiency and effectiveness of alternatives based on the relationship between two criteria, for example cost and performance

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. used to generate ideas about specific quality issues and ideas on how to plan effective quality managemetn activities

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. are structured procedures that identify and rank major problems or key issues that need to be addressed

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. is a useful technique for examing all the forces for and against a decision relating to quality

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. are used to organize large amounts of data or to generate a large number of related ideas that are the results of a quality brainstorming session

• 1. Quality Management System
• 2. Planning Quality Tool/Technique
• 3. are used to ranke the importance of difference quality aspects of a project generated by a brainstorming session

• 1. quality management plan
• 2. quality of metrics
• 3. quality checklists
• 4. process improvement plan
• 5. project doc updates

• 1. output for Plan Quality
• 2. 4 types - informal/formal, broadly based/detailed
• 3. provides guidelines for perform continuous process improvement, QA, and QC

• 1. output from Plan Quality
• 2. steps for bringing quality back in line
• 3. process boundaries - purpose of the process, start/end, inputs/outputs, data requireed, the owner, and stakeholders
• 4. process configuration - graphic of process
• 5. process metrics - along with control limits, allows the analysis of process efficiency
• 6. targets for improved performance - guides teh process with improvement activities

• 1. output for Plan Quality
• 2. an operational definition that describes a project or product attribute and how the qualtiy control process will measure it.
• 3. it's an actual value

• 1. output of Plan Quality
• 2. structured tool used to verify that a set of required steps has been performed

• 1. output of Plan Quality
• 2. examples include: stakholder register and Responsiblity Assignment Matrix

the degree to which characteristics meet requirements

a category assigned to products that have similar functional uses but different technical characteristics

ensures that repeated measurements are clustered closely together; similar or repeatable

requires the measured value to be very close to the true value