-
Scope baseline is one of 5 inputs for Plan Quality process. What does the scope baseline consist of?
- 1. project scope statement
- 2. WBS
- 3. WBS dictionary
-
Risk register is one of 5 inputs, what is its role?
identify risks adn opportunities that can impact quality or product testing.
-
stakeholder register is an input, what is its role?
help identify which stakeholders have a particular interest in quality.
-
Enterprise environmental factors is an input - what is its role?
any or all external environmental factors and internal organizational environmental factors that surround or influence a project's success.
-
organizational process assets are an input, what is its role?
- 1. use lessons learned from previous projects
- 2. use historical database that contain quality-related information
- 3. comply with standards and regulations
-
what is the difference between standards and regulations?
standards are guidelins and should be followed, while regulations are mandatory and must be followed.
-
the impact of Plan Quality is
1. quality-related activitys have an impact on project's schedule and cost - ie, the cost baseline and schedule baseline
-
Cost of Quality
total cost of all efforts related to quality throughout the product life cycle.
-
two groups of cost of quality
- 1. cost of conformance
- 2. cost of nonconformance
-
cost of conformance
- 1. prevention costs - things you do to prevent poor quality or defects before it goes to a customer - like training staff
- 2. appraisal costs - product testing
-
cost of nonconformance
- 1. internal failure costs - incurred before product goes to customer - like need to rework, kill, or update product
- 2. external failure costs - incurred after product goes to the customer - like warranties, liabilities, sending out fixes to customers
-
Cost-benefit analyis
- Done after Cost of Quality is peformed/researched
- 1. list and calculate the potential direct and indirect costs
- 2. list and calculate the benefits - tangible and intangible
- 3. compare the results -should you move on with the change?
-
Quality Planning Tools and techniques (6)
- 1. Control charts
- 2. Benchmarking
- 3. Flowcharts
- 4. Design of Experiments (DOE)
- 5. Statistical Sampling
- 6. Quality management methodologies
-
Benchmarking
- 1. Quality Planning tool/technique
- 2. process of identifying, understanding, adn adapting outstanding practices from other organizations or industries. Used as a basis of performance.
-
Flowchart
- 1. Quality Planning tool/technique
- 2. graphical representation of a process
-
Design of Experiments (DOE)
- 1. Quality Planning tool/technique
- 2. statistical method for determining the relationship between factors affecting a process and the end results of that process. Useful in the early stages of product or process design.
-
Statistical Sampling
- 1. Quality Planning tool/technique
- 2. sample of a particular item where conclusions are drawn about the quality of the entire set of items, based on statistics from the inspection.
-
Quality Management Methodologies (8)
- Quality Planning tool/technique
- 1. TQM
- 2. Six Sigma
- 3. Matrix diagrams
- 4. brainstorming
- 5. nominal group techniques
- 6. force field analysis
- 7. affinity diagrams
- 8. prioritization matrices
-
Total Quality Management (TQM)
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. a common approach for implementing a quality improvement program within an organization
-
ISO 9000 series
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. a set of international guidelines and quality management standards used to establish quality management systems and global, industry-wide standardization
-
Matrix Diagrams
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. used to compare the efficiency and effectiveness of alternatives based on the relationship between two criteria, for example cost and performance
-
Brainstorming
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. used to generate ideas about specific quality issues and ideas on how to plan effective quality managemetn activities
-
Nominal Group Activities
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. are structured procedures that identify and rank major problems or key issues that need to be addressed
-
Force Field analysis
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. is a useful technique for examing all the forces for and against a decision relating to quality
-
Affinity diagrams
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. are used to organize large amounts of data or to generate a large number of related ideas that are the results of a quality brainstorming session
-
prioritization matrices
- 1. Quality Management System
- 2. Planning Quality Tool/Technique
- 3. are used to ranke the importance of difference quality aspects of a project generated by a brainstorming session
-
Plan Quality Outputs (5)
- 1. quality management plan
- 2. quality of metrics
- 3. quality checklists
- 4. process improvement plan
- 5. project doc updates
-
quality management plan
- 1. output for Plan Quality
- 2. 4 types - informal/formal, broadly based/detailed
- 3. provides guidelines for perform continuous process improvement, QA, and QC
-
Process Improvement Plan
- 1. output from Plan Quality
- 2. steps for bringing quality back in line
- 3. process boundaries - purpose of the process, start/end, inputs/outputs, data requireed, the owner, and stakeholders
- 4. process configuration - graphic of process
- 5. process metrics - along with control limits, allows the analysis of process efficiency
- 6. targets for improved performance - guides teh process with improvement activities
-
Quality Metrics
- 1. output for Plan Quality
- 2. an operational definition that describes a project or product attribute and how the qualtiy control process will measure it.
- 3. it's an actual value
-
Quality Checklists
- 1. output of Plan Quality
- 2. structured tool used to verify that a set of required steps has been performed
-
Project Document updates
- 1. output of Plan Quality
- 2. examples include: stakholder register and Responsiblity Assignment Matrix
-
Quality
the degree to which characteristics meet requirements
-
grade
a category assigned to products that have similar functional uses but different technical characteristics
-
precision
ensures that repeated measurements are clustered closely together; similar or repeatable
-
accuracy
requires the measured value to be very close to the true value
|
|