Guidelines for Uncompromising Customer Service
1. taking every opportunity to meet and great each club member at all times, while on or off shift; every contact is an opportunity to create a professional relationship and eventually make a sale
2. remembering to represent a positve image and high level of professionalism every minute of the day
3. never give the impression that any question is inconvient, unnecessay or unintelligent
4. expressing ideas well thru verbal communication, vocal tonality, and body language
5. obessing on opportunities to create moments that strengthen professional relationships
6. no merely receiving complaints, but taking ownership of them