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1 Phase?

Service Strategy
2 Phase?

Service Design
3 Phase?

Service Transition
4 Phase?

Service Operation
5 Phase?

Continous Service Improvement
Service Strategy ESELSBRÜCKE?

PDF.G
Service Design ESELSBRÜCKE?

CLASS.CK
Service Transition ESELSBRÜCKE?

PART.CK
Service Operation ESELSBRÜCKE?

REPAI.R
Continous Service Improvement ESELSBRÜCKE?

7R
1 Service Strategy
PDF.G ?

Portfolio Management
1 Service Strategy
PDF.G

Demand Mgmt.
1 Service Strategy
PDF.G

Financial Mgmt
1 Service Strategy
PDF.G

Service Generation
2 Service Design
CLASS.CK

Continuity Mgmt.
2 Service Design
CLASS.CK

Service Level Mgmt.
2 Service Design
CLASS.CK

Availability Mgmt.
2 Service Design
CLASS.CK

Supplier Mgmt.
2 Service Design
CLASS.CK

Information Security Mgmt.
2 Service Design
CLASS.CK

Capacity Mgmt.
2 Service Design
CLASS.CK

Katalog Mgmt.
3 Service Transition
PART.CK

Transition Planning and Support
3 Service Transition
PART.CK

Service Asset and Configuration Management
3 Service Transition
PART.CK

Release and Deployment Management
3 Service Transition
PART.CK

Service Testing and Validation
3 Service Transition
PART.CK

Change Management
3 Service Transition
PART.CK

Service Knowledge Management
4 Service Operation
REPAIR

Request Fulfillment
4 Service Operation
REPAIR

Event Management
4 Service Operation
REPAIR

Problem Management
4 Service Operation
REPAIR

Access Management
4 Service Operation
REPAIR

Incident Management
5 Continous Service Improvement
7R

7 Step Improvement Process
5 Continous Service Improvement
7R

Service Reporting

Author

Anonymous

93524

Card Set

ITIL

Description

ITIL Processes

Updated

2011-07-10T15:03:49Z