1. term that refers to a set of approaches and techniques firms employ to efficiently and effectively integrate their suppliers, manufacturers, warehouses, stores, and transportation intermediaries into a seamless operation
    supply chain management = SCM
  2. an operation in which merchandise is produced and distributed in the right quantities, to the right locations, at the right time, as well as to minimize systemwide costs while satisfying the service levels their customers require.
    supply chain management
  3. firms that buy products from manufacturers and resell them to retailers, and retailers sell products directly to consumers
  4. set of institutions that transfer the ownership of and move goods from the point of production to the point of consumption
    marketing channel
  5. consists of all the institutions and marketing activities in the marketing process
    marketing channel
  6. describes the integration of two or more activities for the purpose of planning, implementing, and controlling the efficient flow of raw materials, in-process inventory, and finished goods from the point of origin to the point of consumption
    logistics management
  7. the element of SCM that concentrates on the movement and control of physical products
  8. includes an awareness of the relationships among members of the supply chain or channel and the need to coordinate efforts to provide customers with the best value
  9. supply chains add ____
  10. supply chains streamline distribution by doing what 3 things?
    • reduce number of transactions
    • increase value for consumers
    • more efficient and effective
  11. supply chain affects marketing in what 2 ways?
    • fulfilling delivery promises
    • meeting customer expectations
  12. Steps of typical order-to-delivery process (3)
    • order creation
    • order processing
    • physical delivery
  13. every marketing decision is affected by and has an effect on what?
    the supply chain
  14. a facility for the receipt, storage, and redistribution of goods to company stores or customers, may be operated by retailers, manufacturers, or distribution specialists
    distribution center
  15. what are the 5 interrelated activities that emerge in supply chain management?
    • making information flow
    • making merchandise flow
    • managing inventory
    • designing the supply chain
    • managing the relationships among supply chain partners
  16. In making information flow what are flows 1 thru 6?
    • Image Upload 1
    • Flow 1: Customer to store (CtoS)
    • Flow 2: Store to buyer (StoB)
    • Flow 3: Buyer to manufacturer (BtoM)
    • Flow 4: Store to manufacturer (StoM)
    • Flow 5: Store to distribution center (StoDc)
    • Flow 6: Manufacturer to Distribution Center and Buyer (MtoDc/B)
  17. the black and white bar code found on most merchandise
    UPC tag
  18. electronic document that the supplier sends the retailer in advance of a shipment to tell the retailer exactly what to expect in the shipment
    advanced shipping notice
  19. where does the purchase information at the point of sale go?
    data warehouse
  20. the computer to computer exchange of business documents from a retailer to a vendor and back
    electronic data interchange (EDI)
  21. what are the 3 main benefits of EDI?
    • reduces cycle time
    • improves overall quality of communications through better record keeping
    • data transmitted are in a computer-readable format that can be easily analyzed
  22. an approach for improving supply chain efficiency in which the manufacturer is responsible for maintaining the retailer's inventory levels in each of its stores
    vendor managed inventory (VMI)
  23. the manufacturer own the merchandise until it is sold by the retailer, at which time the retailer pays for the merchandise
  24. P&G actually managing Walmart's inventory of P&G is an example of what?
    Vendor Managed Inventory
  25. what is the sharing of forecast and related business information and collaborative planning between retailers and vendors to improve supply chain efficiency and product replenishment
    collaborative, planning, forecasting, and replenishment (CPFR)
  26. when have a lot of bad weather and snow more people will be staying home and the birth rate will increase, making a rise in need/demand for diapers and baby formula is an example of
  27. what is a supply chain in which: orders for merchandise are based on sales data; more accurate inventory; better when demand is uncertain
    pull supply chain
  28. what is a supply chain in which: merchandise allocated based on forecast; does not need sophisticated IS system; good for steady demand items
    push supply chain
  29. in a business with a constant demand, based on sales that actually happen, you are using what type of supply chain?
    pull supply chain
  30. when you don't want to see what actual sales occur, but according to what sales might be in the future is what type of supply chain?
    push supply chain
  31. although generally more desirable, a ____ approach is not the most effective in all situations. (which type of supply chain?)
  32. when determining which distribution system to use. Knowing it has more accurate sales, enables retailer to carry less merchandise, easier to avoid running out of stock or having too much stock, and space is less expensive are several advantages to using _______
    distribution center
  33. who is the person who coordinates deliveries to the distribution center
  34. the process of recording the receipt of merchandise as it arrives at a distribution center
  35. the process of going through the goods upon receipt to make sure they arrived undamaged and that the merchandise ordered was the merchandise received
  36. tiny computer chips that automatically transmit to a special scanner all the information about a container's contents or individual products
    Radio frequency identification tags (RFID)
Card Set
test 4