MANT221 (3)

What are the advantages and disadvantages of email in the workplace?
- Advantages:
- Information sharing
- Project collaboration
- Written language
- Disadvantages:
- Non real time
- Information delays
- Written language
- Misuse
What does instant messaging involve?
- Basic chat
- Presence awareness
- Video
What are the advantages and disadvantages of instant messaging in the workplace?
- Advantages:
- Rapid response
- Reduced costs
- Conversation aspects
- Wide availability
- Disadvantages:
- Technical issues
- Security and privacy
- User identification
- Message logging
- Incompatiable systems
What are some of the ways you can ensure effective instant messaging?
- Schedule usage
- Protct personal information
- Avoid personal messages
- Minimize impromptu meetings
- Avoid complicated messages
- Train all personnel
- Avoid multiple conversations
- Minimize IM slang
- Maintain spam filters
Managers, what should they do?
- Make, implement and follow up on decisions
- Self management
- Manage other people
- Crisis management
- Prioritisation
- Decision making
What are the 5 stages of listening?
- Hearing
- Attending
- Understanding
- Responding
- Remembering
How should you talk on the phone?
- Answer with a smile
- Know when to call
- Talk with, not to customers
- Listen and repeat back

Author

rosme090

90714

Card Set

MANT221 (3)

Description

Communication and technology, Verbal messages, impact of communication technologies on managerial practice

Updated

2011-06-15T10:01:15Z

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