Home
Flashcards
Preview
MANT221 (3)
Home
Get App
Take Quiz
Create
What are the advantages and disadvantages of email in the workplace?
Advantages:
Information sharing
Project collaboration
Written language
Disadvantages:
Non real time
Information delays
Written language
Misuse
What does instant messaging involve?
Basic chat
Presence awareness
Video
What are the advantages and disadvantages of instant messaging in the workplace?
Advantages:
Rapid response
Reduced costs
Conversation aspects
Wide availability
Disadvantages:
Technical issues
Security and privacy
User identification
Message logging
Incompatiable systems
What are some of the ways you can ensure effective instant messaging?
Schedule usage
Protct personal information
Avoid personal messages
Minimize impromptu meetings
Avoid complicated messages
Train all personnel
Avoid multiple conversations
Minimize IM slang
Maintain spam filters
Managers, what should they do?
Make, implement and follow up on decisions
Self management
Manage other people
Crisis management
Prioritisation
Decision making
What are the 5 stages of listening?
Hearing
Attending
Understanding
Responding
Remembering
How should you talk on the phone?
Answer with a smile
Know when to call
Talk with, not to customers
Listen and repeat back
Author
rosme090
ID
90714
Card Set
MANT221 (3)
Description
Communication and technology, Verbal messages, impact of communication technologies on managerial practice
Updated
2011-06-15T10:01:15Z
Show Answers
Home
Flashcards
Preview