What is the Communication Process Model made up of? Name the 6 parts.
Sender
Message
Encoding
Medium
Decoding
Reciever
Name 5 types of noise that impact on communication
Physical : In physical surroundings
Physiological : Physical discomfort
Psychological : Negative feelings
Perceptual : Incorrect perceptions
Semantic : Misinterpretation
How do miscommunications take place?
People make mistakes
People assign different meaning
Name the 3 categories of communication in business
Internal operational
External operational
Personal communication
What communication skills do managers need as senders?
Clear and complete messages
Encode messages with symbols
Select appropriate medium
Avoid filtering
Have a feedback mechanism
Include accurate information
What communication skills do managers need as recievers?
Pay attention
Listen
Be empathetic
Understand linguistic styles
If you want to succeed in business what must you have the ability to do?
Write and communicate clearly
Name some communication barriers
Inappropriate choice of words
Inappropriate channel or message
Reciever inattention
Lack of courtesy
Non verbal communication does not support the words
Poor layout and presentation
Poor timing
Inadequate feedback
What are some of the reasons managers communicate?
To convey information
To help decision making
To create records
To motivate employees
To save money
To send effective messages
All business communication has basic purposes. What are they?
To inform
To explain
To build goodwill
What are the benefits of effective writing?
Saves time
Increases productivity
Communicates points more clearly
Builds goodwill
What are the costs of poor writing?
Wastes time
Wastes effort
Loses goodwill
What 6 analysis questions can you ask yourself to avoid communication problems?
Who? is your audience
How? can you support your position
What? are your purposes
What? information should be included
What? reader objections should you expect
What? part may affect reaction
What do employers expect?
The ability to:
Organise and present ideas
Listen effectively
Communicate across cultures
Use communication technologies
Practice business etiquette
Communicate ethically
Why is business communication unique?
Globalisation and diversity
Information value
Reliance on teamwork
Communication barriers
Media richness theory:
Media richness theory is built on the assumption that organisations select a form of communication based on their ability to reduce uncertainity and equivocality.
Barriers in organisational communication:
Role ambiguity/ conflict/ overload
Too much or too little formalisation
Communication of up/down messages
The company grapevine
Communication in meetings
The influence of time
Author
Anonymous
ID
90582
Card Set
MANT221 (1)
Description
Communication Skills, Organisational Communication