Chapter 8: Managing Quality

  1. Benchmarking
    comparing two similar entities to measure their performance
  2. cause-and-effect diagrams
    diagrams taht show teh relation between the variables within a process and how those relations may contribute to inadequate quality
  3. control chart
    maps performance of project work over time
  4. cost of conformance
    • cost associated with the monies spent to attain the expected level of quality
    • aka cost of quality
  5. Cost of nonconformance
    • cost associated with not satisfying the quality expectations
    • aka cost of poor quality
  6. cost-benefit analysis
    process to study trade-offs between costs and benefits realized from those costs
  7. design of experiments
    approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome
  8. Flowchart
    • diagram illustrating how components within a system are related
    • show the relationship between components as well as help the project team determine where quality issues may be present
  9. ISO
    International Standard for Organization
  10. pareto diagram
    histogram that illustrates categories of failure within a project
  11. process improvement plan
    • subsidiary plan that aims to improve the project, not just the end result of the project
    • strives to identify and eliminate waste and non-value-added activities
  12. quality
    the degree to which a set of inherent characteristics fulfills requirements
  13. quality assurance
    • management process that defines the quality system or quality policy that a project must adhere to
    • QA aims to plan quality in, not inspect it in
  14. quality control
    inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards
  15. quality management plan
    defines how the project team will implement and fulfill the quality policy of the performing organization
  16. quality metrics
    operational definitions that specify the measurements within a project and the expected targets for quality and performance
  17. quality planning
    process of first determining which quality standardes are relevant to your project and then finding out the best methods of adhering to those quality standards
  18. rule of seven
    if seven measurements on a control chart are on one side of the mean, the process is considered "out of control"
  19. run chart
    shows the results of inspection in the order in which they've occurred
  20. scatter diagram
    tracks the relationship between two variables over time
  21. statistical sampling
    process of choosing a percentage of results at random
  22. system or process flowcharts
    flowcharts that illustrate teh flow of a process through a system, such a project change request through the change control system or work authorization through a quality control process
  23. work performance information
    • results of the project work as needed
    • incldues technical performance measures, project status, information on what the project has created to date, corrective actions, performance reports
Card Set
Chapter 8: Managing Quality
Phillips CAPM/PMP exam prep, chapter 8 key terms