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Benchmarking
comparing two similar entities to measure their performance
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cause-and-effect diagrams
diagrams taht show teh relation between the variables within a process and how those relations may contribute to inadequate quality
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control chart
maps performance of project work over time
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cost of conformance
- cost associated with the monies spent to attain the expected level of quality
- aka cost of quality
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Cost of nonconformance
- cost associated with not satisfying the quality expectations
- aka cost of poor quality
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cost-benefit analysis
process to study trade-offs between costs and benefits realized from those costs
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design of experiments
approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome
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Flowchart
- diagram illustrating how components within a system are related
- show the relationship between components as well as help the project team determine where quality issues may be present
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ISO
International Standard for Organization
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pareto diagram
histogram that illustrates categories of failure within a project
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process improvement plan
- subsidiary plan that aims to improve the project, not just the end result of the project
- strives to identify and eliminate waste and non-value-added activities
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quality
the degree to which a set of inherent characteristics fulfills requirements
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quality assurance
- management process that defines the quality system or quality policy that a project must adhere to
- QA aims to plan quality in, not inspect it in
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quality control
inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards
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quality management plan
defines how the project team will implement and fulfill the quality policy of the performing organization
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quality metrics
operational definitions that specify the measurements within a project and the expected targets for quality and performance
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quality planning
process of first determining which quality standardes are relevant to your project and then finding out the best methods of adhering to those quality standards
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rule of seven
if seven measurements on a control chart are on one side of the mean, the process is considered "out of control"
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run chart
shows the results of inspection in the order in which they've occurred
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scatter diagram
tracks the relationship between two variables over time
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statistical sampling
process of choosing a percentage of results at random
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system or process flowcharts
flowcharts that illustrate teh flow of a process through a system, such a project change request through the change control system or work authorization through a quality control process
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work performance information
- results of the project work as needed
- incldues technical performance measures, project status, information on what the project has created to date, corrective actions, performance reports
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