Chapter 4 " Emotions and Moods"

A broad range of feelings that people experience

Intense feelings that are directed at someone or something

Feelings that tend to be less intense than emotions and that lack contextual stimulus

A mood dimension that consists of specific positive emotions such as excitement, self assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.

A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end.

The tendency of most individuals to experience a mildly positive mood at zero input ( when nothing in particular is going on).

Individual differences in the strength with individuals experience their emotions

The tendency of people to associate two events when in reality there is no connection

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work

In consistencies between the emotions people feel and the emotions they project

An individual's actual emotions

Emotions that are organizationally required and considered appropriate in a given job

Hiding one's inner feeling and forgoing emotional expressions in response to display rules.

Trying to modify one's true inner feelings based on display rules

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

The ability to detect and to manage emotional cues and information

The process by which peoples' emotional are caused by the emotional of others