HD Final

  1. Why should conversations about prejudice and discrimination be undertaken?
    • prejudice and discrimination spread by not having respectful dialogue
    • discussing the issues eliminates alienation btw people
  2. Within families and communities, narratives about "other" groups
    • spread stories about how things came to be and what is significant
    • myths become truth
    • belief systems lead to discrimination
    • "butterbattle book"
  3. How can narratives about "other" groups surface in a work environment?
    • policies
    • hiring and retention practices
    • interpersonal relationships
    • organizational power
  4. There are potential areas of conflict when individuals of different cultures interact, including:
    • language
    • norms, values
    • identity, sense of self
    • space, organization
    • directness, disclosure
    • non-verbal comm
    • dress
    • concept of time
    • social behaviors
    • work habits
    • value of work
    • management, negotiation styles
  5. Ethnocentrism in behavior contriutes to conflict
    by believing that your perspective is "correct", preferable, and superior
  6. What is "Ethnocentric Syndrome?"
    behavioral tendencies manifested when interacting with individuals considered to be out of group
  7. The characteristics of ethnocentric syndrome include
    • in group pride
    • judgement
    • lack of empathy
    • stereotyping
    • exaggeration of "bad" characteristics
    • ignoring history
    • mistrust
    • fear
    • ignoring individualisation
    • scapegoating
  8. Self awareness is important because
    it can keep one's perceptual, cognitive, and behavioral processes from detrimentally affecting inter-group relations
  9. projection
    • attributing to others the characteristics that are in fact derived from our own assuptions
    • rough lady at chilis
  10. transference
    • a concept used in a therapeutic relationship response to an individual based on patterns of relationships in the past
    • client to professional
  11. counter-transference
    a helping professional responds to a client based on patterns of previous experience with individuals of similar backround
  12. resistance
    form of misinterpretation of cultureal differences
  13. Defence mechanisms
    psychological reactions designed to maintain psychological stability and integration in the face of stress
  14. self hatred
    • internalize things about themselves
    • problem child
  15. denial
    • present all over
    • cultural identity
    • deny association to particular group
    • "pass" on that cultural characteristic
  16. acceptance
    • feel resentful because forced to accept
    • appear enculturated
  17. obsessive sensitivity
    always on the defense
  18. ego enhancement
    effort to compensate for feelings of insecurity
  19. aggression
    • what is causing aggression?
    • coincides with obsessive sensetivity
  20. Skill 1: Understanding culture as multilevel
    Culture is both subjective and objective
    culture is both subjective and objective
  21. subjective
    meaning systems often unrecognized by those in the culture
  22. objective
    patterned behaviors and habits
  23. levels of interaction
    • micro
    • meso
    • exo
    • macro
  24. micro
    • between two individuals
    • most intimate
    • cultural issues emerge
  25. meso
    • mezzo
    • small group
    • family/friends
    • more complicated
  26. exo
    individual has a lot less power/interaction
  27. macro
    • county, state, country
    • power is with system- not individual
    • it affects you way more than you affect it
  28. personal culture plays into the dynamic of culture being multileveled:
    • personal identity (each is complex)
    • reactions are influenced by previous experiences and interpretations (at all levels)
  29. Skill 2: "Understandin teh Barriers"
    Personal/Interpersonal barriers to relationship
    • language
    • stereotypes
    • discrimination
    • judgement
    • stress
  30. language
    • verbal/nonverbal
    • carbonated beverages
  31. stereotypes
    fuction as a lens to how we see others
  32. discrimination
    always before factor
  33. stress
    • not able to process and function
    • normally they are vulnerable
  34. Organizational/Institutional Barriers
    Policy, procedures, programs
    • how is someone going to be treated?
    • handouts/directions not in their native language
  35. Gender issues
    • influence expectations
    • secretarial positions
  36. Assumptions of U.S. National Culture about Diversity
    • The US is a meritocracy
    • americans do not have a culture
    • if it is different, it is wrong
    • do not talk about diversity
    • do not admit prejudice
  37. US is a meritocracy
    • we believe that people have equal access/ not always the case
    • don't assess for unequal barriers
  38. Americans do not have a culture
    individuals functionaly individually
  39. if it is different, it is wrong
  40. do not admit prejudice
    • we aren't prejudice!
    • creates frustration
    • biases and vulnerabilities
  41. Skill 3: "Practicing culturally centered communication skills"
    14 directives
    • be nonjudgemental
    • be flexible
    • be resourceful
    • personalize observations
    • pay attention to thoughts and feelings
    • listen attentively
    • observe carefully
    • assume complexity
    • tolerate the stress of uncertainty
    • have patience
    • manage personal habits
    • keep a sense of humor
    • show respect
    • show empathy
  42. Be nonjudgemental
    • give people a fair chance
    • II Cor. 10.5
  43. be flexible
    • adjust
    • readjust
    • don't make situation about you
  44. be resourceful
    research co-workers' cultural differences
  45. personalize observations
    • "I" messages
    • take ownership
    • don't blame
    • reflect back on what you THINK they said
  46. listen attentively/observe carefully
    eye contact differences
  47. assume complexity
    • it isn't simple
    • think about how complex everything is when it comes to culture
  48. tolerate the stress of uncertainty
    avoid showing irritation with something you're unfamiliar with
  49. have patience
    • be patient and persistent
    • pause- be okay with uncertainty
  50. manage personal habits
    twirling hair
  51. keep a sense of humor
    don't take yourself so seriously
  52. Using personal directives, how can the dialogue process be started?
    • premise that each person will focus on listening and learning the other's viewpoint
    • acknowledge desire to understand, resolve
    • all parties are involved
    • everyone is allowed full expression of thoughts and feelings
    • environment must be safe for exchange to take place
  53. what should be done to recover if and when conflict occurs
    • acknowledge issue
    • discuss options
    • if necessary, get a mediator
    • reestablish trust
    • be active to address problems
  54. how can you foster lifelong competency skills?
    • focus on self awareness
    • accept differences
    • learn about cultures
    • foster relationships
    • take opportunities
    • work on skills
Card Set
HD Final
HD final: Abrams