Ch. 15 Marketing

All the activities directly related to the sale of goods and services to the ultimate consumer for personal, nonbusiness use.

Retailers owned by a single person or partnetship and not operated as part of a larger retail institution.

Stores owned and operated as a group by a single organization.

The right to operate a business or to sell a product.

The amount of money the retailer makes as a percentage of sales after the cost of goods sold is subtracted.

A store housing several departments under one roof.

A department head who selects the merchandise for his or her department and may also be responsible for promotion and personnel.

A retail store specializing in a given type of merchandise.

A large, departmentalized, self-service retailer that specializes in food and some nonfood items.

The tendency to offer a wide variety of nontraditional goods and services under one roof.

A retail store that stocks pharmacy-related products and services as its main draw.

A miniature supermarket, carrying only a limited line of high-turnover convenience goods.

A retailer that competes on the basis of low prices, high turnover, and high volume.

A retailer that offers consumers very limited service and carries a broad assortment of well-known, nationally branded "hard goods."

A retailing strategy using moderate to low prices on large quantities of merchandise and lower levels of service to stimulate high turnover of products.

A retail store that combines groceries and general merchandise goods with a wide range of services.

A retail store that offers a nearly complete selection of single-line merchadise and uses self-service, discount prices, high volume, and high turnover.

Limited-service merchant wholesalers that sell a limited selection of brand-name appliances, household items, and groceries on a cash-and-carry basis to members, usually small businesses and groups.

A retailer that sells at prices 25% or more below traditional department store prices because it pays cash for its stock and usually doesn't ask for return privileges.

An off-price retailer that is owned and operated by a manufacturer.

Shopping without visiting a store.

The use of machines to offer goods for sale.

The selling of products by representatives who work door-to-door, office-to-office, or at home sale parties.

Techniques used to get consumers to make a purchase from their home, office, or another nonretail setting.

The use of the telephone to sell directly to consumers.

A type of shopping available to consumers with personal computers and access to the internet.

The originator or a trade name, product, methods of operation, and so on that grants operating rights to another party to sell its product.

An individual or business that is granted the right to sell another party's product.

A combination of the six P's-product, place, promotion, price, presentaion, and personnel-to sell goods and services to the ultimate consumer.

The mix of products offered to the consumer by the retailer; also called the product assortment or merchandise mix.

Stores that consumers purposely plan to visit.

The overall impression conveyed by a store's physical layout, decor, and surroundings.