7 communication

process by which information is exchanged between the sender and reciever

6 aspects of communication

the thought idea or emotion one person sends to anoher person is called

_______ can alter a message

stimulus produced by the sender and respnded by the reciever

method by which the message is transmitted is verbal or nonverbal

act or power of recieving sounds

interpreting sounds heard and attaching meaning to them

physiological component that involves auditory, visual, and kinesthetic processes

a response from the reciever that enables the sender to verify that th emessage recieved was the message sent

communication is influenced by

2 methods of communication

the use of words either spoken or written to send a message

methods of verbal communication

in order for communication to take place what must occur

at what rate do people hear

a skill that is difficult to learn and execute well

tone of voice, when the same words are said in different tones they have different meanings

no opportuity for immediate feedback is known as

body language; a method of sending a message without using speech or writing

communication done unconsciously

_______ are believed to be most honestly expressed

nurses must be able to control these because clients seem to believe this more

talking with hands that may be used to clarify things

this is interpreted as meaning self confidence, competence, and positive self image

nonverbal ommunication that even infants can understand and communicated caring, understanding, encouargement, anger, or displeaseure

this is said to mirror the soul

this is generally interpreted as indicating interest and attention, and a lack of is thought to indicate avoidance, disinterest or discomfort

this says a great deal about a person

agreement; this is important that verbal and nonverbal communication is in agreement

two valubale skills a nurse must have

term used to describe the behavior of listening and observing

responses such as mmmhmm, what else, yes, tell more are examples of

psychosocial aspects of communication include

person not able to share feelings or needs with others, has difficulty asking for help, and is hurt or angry when others take advantage of them

when a person puts his own needs and feelings first

the person stands up for himself without violating the basic rights of others

affectively letting others know your own thoughts, needs, and feelings

the study of space between people and its effects on interpersonal behavior

space that usually limits for family and close freinds and is necessary when performing most nursing procedures; touch to 18 inches

18 inches to 4 feet; used with friends or coworkers; required for data gathering and interviewing

4 -12 feet; preferred distance with casual acquantaces

12 feet or more; generally used with strangers

emphasis placed on schedules adn being on time

use of language that shows sensitivityto those who are different from onself. help eliminate prejudice

sometimes called effective communication; is purposeful and goal directed, creating a beneficial outcome for the client

mutual trust established between the client adn the nurse

goals of therapeutic communication

the basis of a nurse-client relationship

expressed predominantly by nonverbal communication makes the client feel relaxed, welcomed, adn unjudged

nurse must be honest about personal feelings and sometimes it is appropriate to cry with a client

the capacity to understand another persons feelings or perception of a situation

sharing something about yourself such as thoughts, expectations, feelings, or ideas

clarifying/validating
open ended questions
open ended statements
reflecting paraphrasing restating summarizing
focusing
silence

are all examples of:

these questions encourage clients to express their own feelings and thoughts. ex. how, when, where and what

statement that calls for a response from the client

restating in the recievers own words

stating major points in the statemnet

this is used to allow the client to gather their thought or check emotion

closed questions
cliches
false reassurance
judgmental responses
agreeing/disagreeing
giving advice
stereotyping
belittling
defending
requesting an explanation
changing the subject

are examples of:

dont worry im sure everything ill be fine is an example of

it could be worse is an example of

is the pain gone or did you sleep well is an example of

i wouldnt do it that way is an example of

boys arent supposed to cry is an example of

conveys that a persons tought has no value

"yes everyone feels that way"

implies that the client is not permitted to criticize or express feelings

no one on this unit would say that

the limits of the professional relationship that allow for a safe, therapeutic conection between the professional and the cleint

an exchange between the nurse and the client basic level of communication

purposeful and is employed in a structured situation

the impairment of speech

slow difficult speech that is hard to understand

type of communication that takes place among all health care members

internal thoughts and discussion with oneself

self destructive talk

must be congrunt for clear communication to take place

should be practiced adn implemented in the nurses communication

should be identified adn avoided when communicating

purposeful and goal oriented

this is necesary fo rcontinuity of care