1. New Competitive Landscape
    • Globalization
    • Technological Change
    • Knowledge Management
    • Collaboration across "Boundaries"
  2. Knowledge Management
    Practices aimed at discorvering and harnessing an organization's intellectual resources.
  3. Managing for Competitive Advantage
    • Innovation
    • Quality
    • Service
    • Speed
    • Cost Competitiveness
  4. Innovation
    the introduction of new goods and services.
  5. Quality
    The excellence of your product (goods or services).
  6. Service
    The speed and dependability with which an organization delivers what customers want.
  7. Speed
    Fast and timely execution, response, and delivery of results.
  8. Cost Competitiveness
    Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.
  9. Management
    the process of working with people and resources to accomplish organizational goals.
  10. Planning
    the management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
  11. Value
    The monetary amount associated with how well a job, task, good, or service meets users' needs.
  12. Organizing
    the management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.
  13. Leading
    the management function that involves the manager's efforts to stimulate high performance by employees.
  14. Controlling
    the management function of monitoring performance and making needed changes.
  15. Top-Level Managers
    Senior excutives responsible for the overall management and effectiveness of the organization.
  16. Middle-Level Managers
    Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.
  17. Frontline Managers
    Lower-level managers who supervise the operational activities of the organization.
  18. Techinical Skill
    the ability to perform a specialized task involving a particular method or process.
  19. Conceptual and Decision Skills
    Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.
  20. Interpersonal and Communication Skills
    People skills; the ability to lead, motivate, and communicate effectivley with others.
  21. Emotional Intelligence
    The skill sof understanding yourself, managing yourself, and dealing effectively with others.
  22. Social Capital
    Goodwill stemming from your social relationships
Card Set
Management: Bateman, Snell Chapter 1