MHR301_Ch.1

• Globalization
• Technological Change
• Knowledge Management
• Collaboration across "Boundaries"

Practices aimed at discorvering and harnessing an organization's intellectual resources.

• Innovation
• Quality
• Service
• Speed
• Cost Competitiveness

the introduction of new goods and services.

The excellence of your product (goods or services).

The speed and dependability with which an organization delivers what customers want.

Fast and timely execution, response, and delivery of results.

Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers.

the process of working with people and resources to accomplish organizational goals.

the management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.

The monetary amount associated with how well a job, task, good, or service meets users' needs.

the management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.

the management function that involves the manager's efforts to stimulate high performance by employees.

the management function of monitoring performance and making needed changes.

Senior excutives responsible for the overall management and effectiveness of the organization.

Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.

Lower-level managers who supervise the operational activities of the organization.

the ability to perform a specialized task involving a particular method or process.

Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.

People skills; the ability to lead, motivate, and communicate effectivley with others.

The skill sof understanding yourself, managing yourself, and dealing effectively with others.

Goodwill stemming from your social relationships