____________ is the process of influencing others toward goal achievement. It's the ability of one person to influence, without force, one or more in a directions of his/her choice to achieve organizational or group goals.
C. Leadership
What are the 2 types of leadership? Explain.
Formal: based on position ("assigned leadership"
Informal: leadership demonstrated outside the scope of formal leadership role or as a member of a group
____________ is an engaged process of guiding others through a set of derived practices and procedures that are evidence-based and known to satisfy pre-established outcomes on repeated clinical situations.
A. leadership
B. management
C. followership
B. management
What is the difference between leadership and management?
Leadership: creating change
Management: coping w/ complexity, rules & goals of org
_______________ is a complementary set of actions that contribute to problem solving, task attainment, and eval w/ the use of healthy and assertive behaviors to support those who are leading or managing
Followership
_____________ _______________ is the possession of social skills, interpersonal competence, psychological maturity, and emo awareness devoted to helping people work well together.
autocratic: centralized decision making; leader makes decisions
participatory: seeks input in decisions
democratic: participatory; authority is delegated to others; disadv: takes time
laissez-faire: passive and permissive; defers decision making
Fiedler's contingency theory; 3 factors
taking everything into consideration
1. leader-member relations
2. task structure
3. position power
Hersey and Blanchard's theory; 4 leadrship styles for a situation
it depends on willingness and ability of learner.
follower readiness=maturity
participating: low task, high relat
telling: high task, low relat
selling: high task, high relat
delegating: low task, low relat
A _____________ leader is a person who has a desire and motivation to lead, will, b/c he will work hard and do what is needed to achieve his goal to lead.
Charismatic leader
______________ theory is based on idea of empowering others to engage in pursuing a collective purpose by working together to achieve a vision of a preferred future.
Transformational theory
7 habits of effective people. created by?
Stephen Covey.
1 be proactive
2 begin w/ end in mind
3 put first things first
4 think win-win
5 seek first to understand, then be understood
6 synergize
7 sharpen the saw
leadership can be learned. t/f?
true
all styles of leadership are effective in certain circumstances. t/f?
true
Gardner's tasks of leadership?
p 14-18
Bleich's tasks of management and followeship
p 19.
_________ is the process of coordinating actions and allocating resources to achieve org goals
Management
Person employed by the organization who is responsible for efficiently accomplishing goals of the org
Manager
drucker's basic fns of managers; basic and nurse manager
p 55.
Nurse managers are specific to an assigned area
2 degrees of freedom of a manager?
1st: can make initial decisions that will define his commitments
2nd: take advantage of obligations incumbent w/ the position
Bureaucratic theory of management
efficiency achieved through impersonal relations w/in formal structure
based on position
top-bottom
hierarchy
***expect compliance
by Max Weber
Hawthorne effect
people change their behaviors when they are being observed/studied
Classical approach to management; by who?
Henri Fayol
Planning
organizing
directing
controlling
Theory X and Y
by McGregor
X: authoritarian
people
dont like to work
need threat/punishment
want to be told
Y: participative
like work
use self-control
accept responsibility
like to solve problems
#1 priority of NMs is?
quality pt care
_______ is a process that occurs internally to influence and direct a person's behavior in order to satisfy his or her needs
Motivation
Intrinsic v extrinsic motivation
Intrinsic: coming from inside; personal accomplishment
extrinsic: based on incentive
Herzberg's 2 factor theory
Hygiene/Maintenance
Motivators
McClelland's basic needs theory
Need for achievement
need for power
need for affiliation
___________ is THE ABILITY TO INFLUENCE OTHERS TO PERFORM A TASK THEY OTHERWISE MAY NOT.
Power
3 branches of govt
Executive
Legislative
Judicial
Gives states the power to be sure principles of the constitution are being carried out. Includes practice of nursing.
10th amendment
Collective action taken by workers to secure better wages or working conditions
collective bargaining
2 elements of org structure
Formal: depicted in chart/diagram; who's who
Informal: how things really get done; connections
Span of control
widens as rank decreases
narrows as rank increases
Basic principles of org structure
unity of command
requisite authority
continuing responsibility
Org climate and culture
climate: what u see; measurable; phys attributes; values, mission, vision, goals
culture: sum of everything; social agreements
effective v efficient
effective: achieving an obj w/out concern for resources
efficient: obtaining an obj w/ least amt of resources
5 general charac of bureaucracy accdg to weber
1. division of labor
2. centralization of authority
3. rational program for personnel management
4. rules & regulations
5. written records
statement of purpose
mission
values and beliefs that guide all actions of the org
philosophy
aspiration of the org
vision
goals need to be ____, _____, _____
clear
measurable
realistic
"Establishes objectives and goals for each area and communicates them to the persons who are responsible for attaining them" is a management fn described by:
Peter Drucker
What leadership style states that leaders are not born to lead but learn leadership behaviors?
Behavioral theory
The authoritarian style of management is one in which:
C.
What leadership style states that the status quo changes when the staff adopts the leader's vision and beliefs for reaching a goal?
C.
What leadership style states that leadership behaviors are dictated by a situation?
B.
Emo intelligence is a popular NM concept that focuses on managing emotions.
T/F
True
________ is the use of impartial third party to seek a solution to a dispute bet parties involving the content of the collective bargaining agreement
Arbitration (interest)
_______ is the organization that the employees in a bargaining unit select to represent the employees in that unit in negotiations with the employer.
Bargaining agent/representative
_______ is the official designation by the labor agency of a bargaining agent as the exclusive representative of employees concerning matters of employment w/ management.
Certification
______ is the process used by reps of an employer and the bargaining agent to write and sign an agreement covering terms of employment.
Collective bargaining
_______ is the written agreement bet the employees in a bargaining unit and the employer regarding the conditions of employment.
Contract
_______ is the performance of the mutual obligation of the employer and rep of employees to meet at reasonable times and confer in good faith to conditions of employment.
Good faith bargaining
______ is the allegation by an employee/ bargaining agent that management has violated the coll barg agreement.
Grievance
_____ is a deadlock in negotiations bet management and employee representation over the terms of employment.
Impasse
_____ is the use of a neutral 3rd party to facilitate negotiations bet employees and employer.
Mediation
______ is an allegation made by an individual, an employer, or a labor organization of a violation of the law pertaining to collective bargaining.
