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motivation
the arousal, direction, and persistence of behavior
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intrinsic reward
the satisfaction received in the process of performing an action
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extrinsic reward
a reward given by another person
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content theories
a group of theories that emphasize the needs that motivate people
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hierarchy of needs theory
a content theory that proposes that people are motivated by five categories of needs - physiological, safety, belongingness, esteem, and self-actualization - that exist in a hierarchical order
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ERG Theory
a modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth
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frustration-regression principle
the idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need
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motivators
factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, responsibility, and opportunity for growth
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process theories
a group of theories that explain how employees select behaviors with which to meet their needs and determmine whether their choices were sucessful
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goal-setting theory
a motivation theory in which specific, challenging goals increase motivation and performance when the goals are accepted by subordinates and these subordinates receive feedback to indicate their progress toward goal achievement
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equity theory
a process theory that focuses on individuals' perceptions of how fairly they are treated relative to others
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equity
a situation that exists when the ration of one person's outcomes to inputs equals that of another's
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expectancy theory
a process theory that proposes that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards
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E ---> P expectancy
expectancy that putting effort into a given task will lead to high performance
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P ---> O expectancy
expectancy that successful performance of a task will lead to the desired outcome
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valence
the value or attraction an individual has for an outcome
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behavior modification
the set of techniques by which reinforcement theory is used to modify human behavior
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law of effect
the assumption that positively reinforced behavior tends to be repeated, and negatively reinforced or unreinforced behavior tends to be inhibited
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reinforcement
anything that causes a given behavior to be repeated or inhibited
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positive reinforcement
the administration of a pleasant and rewarding consequence following a desired behavior
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avoidance learning
the removal of an unpleasant consequence when an undesirable behavior is corrected
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punishment
the imposition of an unpleasant outcome following undesirable behavior
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extinction
the withdrawal of a positive reward
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job design
the application of motivational theories to the structure of work for improving productivity and satisfaction
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job simplification
a job design whose purpose is to improve task efficiency by reducing the number of tasks a single person must do
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job rotation
a job design that systematically mobes employees from one job to another to provide them with variety and stimulation
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job enlargement
a job design that combines a series of tasks into one nes, broader job to give employees variety and challenge
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job enrichment
a job design that incorporates achievement, recognition, and other high-level motivators into the work
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work redesign
the altering of jobs to increase both the quality of employees' work experience and their productivity
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job-characteristics model
a model of job design that comprises core job dimensions, critical psychological states, and employee growth-need strength
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empowerment
the delegation of power and authority to subordinates
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engagement
a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization
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