HR Study Guide CH10

Series of activities designed to ensure that the organization gets the performance it needs from its employees.

Process of determining how well employees do their jobs relative to a standard and communicating that information to them.

Important elements in a given job.

Define the expected levels of employee performance.

Scale that allows the rater to mark an employee's performance on a continuum.

Performance appraisal method in which all employees are listed from highest to lowest in performance.

Performance appraisal method in which ratings of employees' performance levels are distributed along a bell-shaped curve.

Performance appraisal method that specifies the performance goals that an individual and manager identify together.

Occurs when a rater gives greater weight to recent events when appraising an individual's performance.

Occurs when a rater gives greater weight to information received first when appraising an individual's performance.

Occurs when a rater gives all employees a score within a narrow range in the middle of the scale.

Occurs when ratings of all employees fall at the high end of the scale.

Occurs when ratings of all employees fall at the low end of the scale.

Occurs when a rater's values or prejudices distort the rating.

Occurs when a rater scores an employee high on all job criteria because of performance in one area.

Tendency to rate people relative to others rather than against performance standards.