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verbal
spoken words or written communication
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communication
sharing of thoughts, information, feelings, and ideas.
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three parts of communication
sender, receiver, message
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listening
paying attention to and making an effort to hear what the other person is saying
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forms of non-verbal communication
body language, gestures, eye contact, and touch
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aphasia
language impairments; loss of ability to comprehend or speak normally
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barriers to communication
physical barriers, psychological, cultural diversity
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physical barriers
deafness; blindness; aphasia
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psychological
caused by prejudice, attitudes, and personality
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cultural diversity
beliefs regarding health care; language differences; eye contact; ways of dealing with terminal illness or severe disablity; touch
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subjective observation
cannot be seen or felt; commonly called symptoms
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objective observations
can be seen or measured; commonly called signs
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