Final Review

  1. What is another name for an encounter form?
  2. Charge slip & Super Bill
  3. What info goes on an encounter form?
  4. Pts address, DOS insurance
  5. When should you not call patients?
  6. Sunday or after 9
  7. When calling patients whose accounts are 30-60 days past due. What are the steps?
    call in the evening before 9, ask why bill not paid and use effective listening techniques
  8. When you cannot get a payment from a patient, the account is referred to as?
  9. Terminated account
  10. At the beginning of the communication cycle, who organizes the message?
  11. A slightly tilted head may indicate that the receiver is?
  12. Confused
  13. A barrier to effective communication is?
  14. Inactive Listening
  15. One of the most visible and expressive parts of the body is?
  16. when direct eye contact is maintained a level of what is established?
  17. Trust
  18. Patient medical records are sometimes called?
  19. Charts
  20. To take action independently is to show what?
  21. Identify the sole judge of what information is to be given to, withheld from patient
  22. What leads to misinformation which can lead to mistreatment?
  23. Errors
  24. What type of scheduling is a popular feature because of its ease of searching and time-saving
  25. Electronic Scheduling
  26. Which software is chosen as the training tool for this textbook?
  27. Spring Charts
  28. What is PMS?
  29. Practice Management System
  30. PMS is capable of managing what?
    Financial Transactions, Billing of insurance claims, & Patient statements
  31. CCHIT certify spring charts EHR in which year?
  32. 2007
  33. What does OV stand for?
  34. Office Visit
  35. Where can a user determine to add additional popup text to existing text?
  36. Where the cursor is positioned, and at the end of existing text
  37. What is the function of time stamps?
  38. To time stamp notes and other documents
  39. Which fields must be completed for a new address to be saved?
  40. Last name or company, category
  41. What is the address book feature used for?
    To store, edit and search for addresses supporting business and personnel
  42. What does the appointment schedule display?
  43. Past, current and future appointments for patients
  44. On the appointment calendar, how is the current day identified?
  45. It is displayed in red
  46. What is a new/Unregistered patient?
  47. A patient whose info has not been entered into Spring Charts database
  48. What is an existing/Registered patient?
  49. Patients whose info has been setup in Spring Charts database
  50. How may user print the current schedule?
  51. By selecting the Print Schedule on the office calendar menu bar
  52. What does the term “ NO SHOW” mean?
    A patient who misses a scheduled appointment without calling in advance to inform the clinic
  53. What does the patient tracker do?
  54. Enables all users across the network to see at a glance the current location and the status of all patients in the clinic
  55. What is the quickest way to add a patient to the Patient tracker?
  56. Click once on the patient’s name in the schedule and select Track Pt.
  57. When should a patient be added to the patient tracker?
  58. As soon as the patient arrives in the clinic
  59. What is the definition of electronic chart?
  60. The repository for patient medical data created through computer automation in the medical office/clinic
  61. What is a face sheet?
  62. Constant patient information such as allergies, problem list, past medical history, etc
  63. Define Care tree
  64. Lists of categories in the patient’s chart that hold patient encounters, tests, excuse notes, letters, reports and other current records
  65. PMHX is an abbreviation for?
  66. Past Medical History
  67. FMHX is an abbreviation for?
  68. Family Medical History
  69. What can be added to or edited on the face sheet?
  70. Allergies & Social History
  71. What is an office visit as defined by spring charts?
  72. An encounter with a medical provider in which the patient’s CC: body systems, vitals, physical exam, Dx, and medication are reviewed and documented
  73. SOAP is an acronym for what?
  74. Subjective, objective, Assessment and Plan
  75. What is BMI?
  76. Body Mass Index
  77. What is used as to identify common medical procedures?
  78. The CPT Codes
  79. AMA is an acronym for what?
  80. American Medical Association
Card Set
Final Review