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What is another name for an encounter form?
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What info goes on an encounter form?
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Pts address, DOS insurance
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When should you not call patients?
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When calling patients whose accounts are 30-60 days past due. What are the steps?
call in the evening before 9, ask why bill not paid and use effective listening techniques
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When you cannot get a payment from a patient, the account is referred to as?
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At the beginning of the communication cycle, who organizes the message?
Sender
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A slightly tilted head may indicate that the receiver is?
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A barrier to effective communication is?
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One of the most visible and expressive parts of the body is?
face
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when direct eye contact is maintained a level of what is established?
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Patient medical records are sometimes called?
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To take action independently is to show what?
Initiative
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Identify the sole judge of what information is to be given to, withheld from patient
Physician
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What leads to misinformation which can lead to mistreatment?
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What type of scheduling is a popular feature because of its ease of searching and time-saving
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Which software is chosen as the training tool for this textbook?
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Practice Management System
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PMS is capable of managing what?
Financial Transactions, Billing of insurance claims, & Patient statements
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CCHIT certify spring charts EHR in which year?
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Where can a user determine to add additional popup text to existing text?
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Where the cursor is positioned, and at the end of existing text
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What is the function of time stamps?
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To time stamp notes and other documents
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Which fields must be completed for a new address to be saved?
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Last name or company, category
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What is the address book feature used for?
To store, edit and search for addresses supporting business and personnel
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What does the appointment schedule display?
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Past, current and future appointments for patients
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On the appointment calendar, how is the current day identified?
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What is a new/Unregistered patient?
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A patient whose info has not been entered into Spring Charts database
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What is an existing/Registered patient?
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Patients whose info has been setup in Spring Charts database
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How may user print the current schedule?
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By selecting the Print Schedule on the office calendar menu bar
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What does the term “ NO SHOW” mean?
A patient who misses a scheduled appointment without calling in advance to inform the clinic
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What does the patient tracker do?
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Enables all users across the network to see at a glance the current location and the status of all patients in the clinic
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What is the quickest way to add a patient to the Patient tracker?
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Click once on the patient’s name in the schedule and select Track Pt.
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When should a patient be added to the patient tracker?
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As soon as the patient arrives in the clinic
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What is the definition of electronic chart?
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The repository for patient medical data created through computer automation in the medical office/clinic
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Constant patient information such as allergies, problem list, past medical history, etc
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Lists of categories in the patient’s chart that hold patient encounters, tests, excuse notes, letters, reports and other current records
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PMHX is an abbreviation for?
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FMHX is an abbreviation for?
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What can be added to or edited on the face sheet?
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Allergies & Social History
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What is an office visit as defined by spring charts?
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An encounter with a medical provider in which the patient’s CC: body systems, vitals, physical exam, Dx, and medication are reviewed and documented
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SOAP is an acronym for what?
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Subjective, objective, Assessment and Plan
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What is used as to identify common medical procedures?
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AMA is an acronym for what?
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American Medical Association
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