In the healthcare profession who are our customers?
Patients and families are customers or patients
Total patient care is a balance of what?
Total patient care is a balance of human caring and concern, technical expertise, and high quality customer service.
Who stipulates that patient and family complaint systems must be in place and available for use as part of a continuous quality improvement program
The Joint Commission (TJC)
Should you be formal with all patients?
Yes.
How should you address someone over the age of 18?
Mr. or Mrs.
True or False?
Do not make any assumptions about the patients concepts or ways to maintain health, the causes of illness, or the means to prevent or cure illness
True.
What factors are important in selecting a hospital for a non-emergency situation? (% are of 1st choice)
Latest technology & equipment 88%*
2. Courtesy of hospital staff 83%
3. Variety of specialists 83%
4. Physician recommendations 65%
5. Cost of services 62%
6. Close to home 48%
7. Friend/Family recommendation 27%
8. Religious affiliations14%
What are the 2 types of "customers" we serivce as healthcare professionals?
Outside customers - are those people from outside of the hospital such as patients, families, physicians, and others within the community
Inside customers - are members of other departments (ER, nursing, co-workers etc.) including the work environment.
High quality service is realted to what things?
Self-image
Self-esteem
Self-confidence
Values of life and workplace
Name some effective listening habits.
Good eye contact
Face the person
Physically relaxed – no crossed arms
Facial expression that shows concern
Use vocalizations- (“I see, Uh huh”)
Give complete attention
Avoid interrupting
ALWAYS!!
Be respectful, Be empathetic, but not tearful. Be considerate, but not overly concerned. Be professional, but not cold
What does the radiologic technologist need to know to perform the responsibilities of radiologic technology?
You need to look @ the course recommendations for approved programs and clinical affiliates
What does ARRT stand for?
ARRT (American Registry of Radiologic Technologists)
Vertical plane divides the body into anterior and posterior portions
Vertical plane divides the body into anterior and posterior portions
lengthwise vertical plane divides the body into right and left halves
Sagittal Plane
Plane parallel to the ground divides body into upper and lower halves
Transverse Plane –
Define Radiographic Position
The specific position of the body or body part in relation to the table or the image receptor
Define Radiographic Projection
The path that the x-ray beam takes as it passes through the body; described as if the body is in the anatomical position
Define Radiographic View:
The term used to explain how the image receptor sees the body image; opposite of the projection
The patient is said to have the anterior surface against the film or image receptor.
This is known as a PA projection
The patient is said to have the posterior surface against the film or image receptor.
This is known as an AP projection
While working in a dark room with the Crookes tube, who noticed a piece of barium paper glowing or fluorescence in the room several feet away after he passed a current through the tube?
Wilhelm Conrad Roentgen
What was the 1st X-Ray of?
Wilhelm Roentgen’s wife’s hand
What were some of the early misuses of X-rays?
Circuses used x-rays for entertainment- guessing contents of purses
Dept. stores – offered “bone portraits”
Wealthy – purchased x-ray units for entertainment; imaging guests skeletons
Abuse of these rays later showed degenerating results
Define Fluoroscopy
a procedure using x-rays to image inner parts of body in movement and motion
Name 2 specialized areas of Radiology
- computed tomography (CT)
- magnetic resonance (MR)
- nuclear medicine (NM)
- radiation therapy (RT)
- ultrasound (US)
- digital imaging & diagnostic radiography- mammography2
ID the image
Computer Tomography (CT)
ID the image
Mammography (X-Ray)
ID the image
Magnetic Resonse (MRI)
ID the image
Nuclear Medicine
ID the image
Ultrasound (Sonography)
What areas are most sensitive to radiation?
Gonads
Breasts
Thyroid
Testies
What is she wearing?
Lead apron and thyroid shield.
ID
Cassettes
What is the position?
Caudid/Cephalic
What is the position?
Prone
What is the position?
Supine
True or False?
Radiography is one of the primary methods of diagnosing disease
True
Radiographic examinations are divided into 3 categories
