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Physical factors affecting public expectations for business behavior:
Quality of air and water, safety
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Moral factors affecting public expectations for business behavior:
Desire for fairness and equality at home and abroad.
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Bad judgement factors affecting public expectations for business behavior:
operating mistakes, executive compensation.
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Activist stakeholders factors affecting public expectations for business behavior:
ethical investors, consumers, environmentalists
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Economic factors affecting public expectations for business behavior:
weakness, pressure to survive, to falsify
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Competition factors affecting public expectations for business behavior:
global pressures
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Financial malfeasance factors affecting public expectations for business behavior:
numerous scandals, victims, greed
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Governance failures factors affecting public expectations for business behavior:
recognition that good governance and ethics risk assessment matter
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Accountability factors affecting public expectations for business behavior:
desire for transparency
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Synergy factors affecting public expectations for business behavior:
publicity, successful change
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Institutional reinforcements factors affecting public expectations for business behavior:
new laws
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US Sentencing Guidelines
- demonstrated presence of an effective program
- of environmental protection would constitute an adequate ‘due diligence’
- defense which could reduce the level of fine from $2 million/day to $50,000/
- day
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Ethical consumer
interested in buying products and services that were made in ethically acceptable manners
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Ethical Investors
view that their investments should not only make a reasonable return but should do so in an ethical manner
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Expectations gap
the difference between what the public thinks it is getting in audited financial statements and what it is actually getting
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Credibility gap
the lack of credibility that has spread from financial stewardship to encompass other spheres of corporate activity.
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China's Tainted Baby Milk
Chinese producers of baby milk powder added melamine. It caused deaths and sickness in infants. Chinese government stopped reporting figures on sufferers. Baidu.com accepted payments to keep the story from online searches.
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Should porn be sold by cell phone companies?
Telus Corp introduced adult content services. Cutomers complained, even though the service was legal. Telus withdrew the adult content service.
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Virgin Mobile's Strip2Clothe
Invited teens to upload videos of themselves stripping and Virgin would donated clothing. Virgin replaced the campaign with Blank2Clothe, accepting videos of any talent, after outcries.
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Ethics of bankruptcy: Jetsgo Corp
Leblanc closed down operations at midnight on Thursday, but didn't make it publicly known till Friday. Online booking system was left open.
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Baush & Lomb's Hazardous Contacts Lens Cleaner
B&L indicated that it was halting worldwide sales of contact cleaner because tests showed that misuse could clause blindness due to fungal infection.
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Magnetic Toys can Hurt
Mega Brands sold Magnetix toys for many years. Refused twice to recall. Did not quickly comply with requests for information and violated terms of one recall. New products' age minimums were raised from three to six.
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Martha Stewarts Lost reputation
Stewart faced allegations that she had improperly used inside information. Jury found Stewart guilty.
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Bhopal-Union Carbide
Local company managers initiated cost cutting programs. Parent company tried to shut down the plant, but government protested. Due to safety protocols not being followed gas was leaked and resulted in hundreds of deaths and thousands of injuries.
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