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Refers to the person who has been with the organizatin the longest.
Seniority
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To set someone apart or act with prejudice against a group.
Discriminatory
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Real or imaginary wrong regarded as cause for complaint or resentment.
Grievance
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To quote an authority
Citation
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A trial period during the early months of employment to see if theere is a fit between the employee and the position. Usually 3 months, employee can be dismissed without cause
Probationary
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A fellow member of a profession
colleague
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Small payment for a service
Honorarium
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Having sufficient assets (money) to pay debts
Solvent
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Collecting all records, test results, and information pertaining to the patient who is scheduled to be seen by the physician.
Collating
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Data relating to descriptive information such as age, gender, ethnic background and education
Demographic
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A medical insurance plan which requires the patient a designated amoutn or percentage of a bill for medical services or medication.
Co-pay
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A physician's staff employee, often a medical assistant, who greets and assists patients as they come into the office.
Receptionist
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CPU
Central Processing Unit
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Small computer systems designed to be portable, including desktop, laptop notebook, and hand held computers
Microcomputer
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A small chip that does the work of precessing data in a microcomputer
Microprocessor
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A reminder or hint to the user that some action must be taken by the user before processing of data can continue
Prompt
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Americans With Disabilities Act (ADA)
Purpose is to provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities
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The science that deals with people's perfomance and good health while carrying out job tasks, operating office equipment, and generally interacting in the work environment.
Ergonomics
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Capable of burning or eating away tissue
Caustic
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Positive or negative state of mind of employees (as regards a feeling of well being) with relationship to their work or work environment.
Morale
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A set or sets of programmed instructions that tell the computer hardware what to do in order to complete the required data processing (also called a program)
Software
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What is the purpose of a performance review?
Provide an opprotunity to give an employee positibe motivation, encouragement, and direction for improvement
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What are some of the receptionist's responsibilities?
- open the office: arriving 30 minutes before office is open to turn on lights and machines, temperature @ 74 degrees, clean waiting room, etc.
- answer the phone (by the 2nd ring)
- make sure that the waiting room is clean and safe
- Print master list every morning for physician
- Schedule patients
- Collate files for next day
- close the office: turn on answering system, turn everything off, set the alarm, lock up
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Would you use a hot or cold pack for injured muscles?
Hot
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What is the main reason for staff meetings?
Have open communication between staff and physician
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What is the employee Policy manual?
Includes info fdor employee about employee-employer relationship
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What is the purpose of the office procedure manual?
- Provides information on how tasks are performed
- SOP (standard operating procedure)
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All parts of the computer that you can see or touch?
hardware
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What does R.A.C.E. stand for?
- R=remove pt from vacinity of fire
- A=activate alarm & alert other staff
- C=keep floors clean and clear@ all times
- E=extinguish fire if safe to do so
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What is the administrative equipment?
computer, phone/fax, copier, calculator, dictation/transcription machine
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