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How do information systems manage content?
- Content management
- Communication
- Workflow Control
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3 Categories of sharing control
- No control: Email, server
- Version Management: Wikis, Google Docs, Groove
- Version Control: Microsoft Sharepoint
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3 Limitations of content management
- Tracking multiple sets of changes is confusing
- Deciding which change to make can be difficult
- some changes might be going back
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How do IS improve communications? 2 methods
- Synchronous: SHared Calendar, invitation and attendance
- Asynchronous: EMail, forums, surveys
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Students should forgo ______ meetings
Face-to-Face
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3 Limitations of collaborations software
- people may not stay on topic
- Might give false sense of concensus
- Ethics of virtual meetings: Are people really there/ engaged:
- WHo they say they are?,
- is everyone invited?
- was everyone notified?
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How do information systems support workflows?
prcoess or procedure to:
- prcoess or procedure to:
- Edit,
- Use, and
- Dispose of content
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3 type of workflow structure?
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How do information systems support decision making? (3 types of decision)
- Operations Decisions
- Managerial Decisions
- Strategic Decisions
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Operations resources
- Day to Day operations
- Obtain data from processing systems
- Require very little collaboration
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Managerial Decisions
- Focus on allocation and use of resources: How many engineers to assign to a project
- Require some collaboration
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Strategic Decisions
- Broader in scope, center around organizational issues: Should we start a new product line
- Almost always collaborative
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what are the 2 decisions processes?
Structured: understood and accepted method, Have optimal Solution, Little collaboration
Unstructured: No agree on decision making method, No proven Solution, collaborative
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The need for collaboration increases as...
decions move from operational and structured to strategic and unstructured
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How is empathetic thinking useful in business – and in information systems development?
Mode of thinking where "My View" is only one possible option: mor eopen view of problem
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Suppose you buy a new laptop and it fails within a few days. Repeated calls to customer support produces short-term fixes, but your problem continues
- 1.Customer
- service does not have data about prior customer contacts (history of repair
- could point out solution)
- 2.Customer
- support recommended a solution that did not work (even individual fixes were
- not useful)
- 3.Company
- is shipping too many defective laptops.
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