1. Transformation process
  2. Operations Management positions
    Planning, Sourcing, Making, Delivering, and Returning
  3. Efficient operations
    Doing something at the lowest possible cost.
  4. Effective operations
    Creating the most value for the company.
  5. Supply chains
    Efficient, Risk-hedging, Responsive, and Agile
  6. Project Layout
    Product remains in a fixed location while the equipment moves to it.
  7. Work Center
    Job shop, similar equipment are grouped together.
  8. Continuous Process
    Similar to an assembly line except flow is continuous often one machine
  9. Assembly Line
    Processes are arranged in a sequence of progressive steps
  10. Manufacturing Cell
    Products with similar processing requirements are grouped together.
  11. Focus dimensions:
    cost, efficiency, quality, capacity, flexibility, delivery speed, reliability.
  12. Steps of the product development process:
    planning, concept development, system level design, detail design, testing and refinement, production run-up.
  13. Economic analysis of product development projects
    Useful in Go/No-go milestone and operationala design and development decisions
  14. Quality Function Deployment
    Uses interfunctional teams from marketing, design engineering, and manufacturing. Created by Toyota
  15. Design of services
    Service experience fit, Operational fit, and Financial impact.
  16. Process analysis and process performance
    Efficiency, run time, setup time, operation time, flow time, throughput rate
  17. Selection via product standardization and product volume
  18. Break even analysis
    Shows the break- even point and helps to choose between alternative approaches.
  19. Customer contact
    Physical presence of the customer in the system
  20. Services package
    Bundle of goods and services that is provided in some environment. Supporting facility, facilitating goods, information, explicit services, implicit services.
  21. Inventory characteristics in services
    Services can�t be held in inventory
  22. Services triangle
    The service strategy, employees, and support systems all focus on the customer.
  23. Customer Introduced variability
    The higher the customer contact the more variability being introduced.
  24. Improvement in quality, speed, innovation, customization and service.
  25. Principles of business process reengineering.
    Organize around outcomes-not tasks, have those who use the output of the process perform the process, merge information-processing work into the real work that produces information, treat geographically dispersed resources as though they were centralized, link parallel activities instead of integrating their results, put the decision point where the work is performed and build control in the process, and capture informaction once at the source.
  26. Deming: What it takes to achieve outstanding quality
    Breakdown barriers between departments, eliminate goals without methods, continuous improvement
  27. Six Sigma quality improvement process
    Define, Measure, Analyze, Improve, and Control
  28. Statistical quality control
    Acceptance sampling and process control
  29. Quality specifications and costs
    Design quality, conformance quality. Cost is production of quality that is not 100% perfect.
  30. Master production scheduling
    How many and when the firm plans to build each end item.
  31. Bill of materials
    Contains complete product descriptions lists materials parts and components as well as sequence in which product is created.
  32. Material Requirements Planning
    Ties production functions together from a material planning and control view.
  33. Project networks: CPM, PERT
    Critical path method, and program evaluation and review tequnique
  34. The critical path
    The longest path, also has zero slack time.
  35. Logistics
    The art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities.
  36. Supply chain management
  37. Describe what the term �Operations Management� means and be able to apply it within organizations.
  38. Describe how focus dimensions affect the selection of a process structure and develop advantages and disadvantages for using each process structure in a specific situation.
  39. Distinguish between operations management duties, activities, and requirements in service organizations and manufacturing organizations.
  40. Explain the term �materials requirement planning� and develop an MRP plan.
  41. Describe how supply chain management can affect manufacturing and services
    • organizations.
    • ?
  42. Know how the product development process is organized and how to use it to develop service and manufactured products.
  43. Discuss how to apply quality management programs to achieve improved quality.
Card Set
MG375 Final