planning, concept development, system level design, detail design, testing and refinement, production run-up.
Economic analysis of product development projects
Useful in Go/No-go milestone and operationala design and development decisions
Quality Function Deployment
Uses interfunctional teams from marketing, design engineering, and manufacturing. Created by Toyota
Design of services
Service experience fit, Operational fit, and Financial impact.
Process analysis and process performance
Efficiency, run time, setup time, operation time, flow time, throughput rate
Selection via product standardization and product volume
Break even analysis
Shows the break- even point and helps to choose between alternative approaches.
Physical presence of the customer in the system
Bundle of goods and services that is provided in some environment. Supporting facility, facilitating goods, information, explicit services, implicit services.
Inventory characteristics in services
Services can�t be held in inventory
The service strategy, employees, and support systems all focus on the customer.
Customer Introduced variability
The higher the customer contact the more variability being introduced.
Improvement in quality, speed, innovation, customization and service.
Principles of business process reengineering.
Organize around outcomes-not tasks, have those who use the output of the process perform the process, merge information-processing work into the real work that produces information, treat geographically dispersed resources as though they were centralized, link parallel activities instead of integrating their results, put the decision point where the work is performed and build control in the process, and capture informaction once at the source.
Deming: What it takes to achieve outstanding quality
Breakdown barriers between departments, eliminate goals without methods, continuous improvement
Six Sigma quality improvement process
Define, Measure, Analyze, Improve, and Control
Statistical quality control
Acceptance sampling and process control
Quality specifications and costs
Design quality, conformance quality. Cost is production of quality that is not 100% perfect.
Master production scheduling
How many and when the firm plans to build each end item.
Bill of materials
Contains complete product descriptions lists materials parts and components as well as sequence in which product is created.
Material Requirements Planning
Ties production functions together from a material planning and control view.
Project networks: CPM, PERT
Critical path method, and program evaluation and review tequnique
The critical path
The longest path, also has zero slack time.
The art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities.
Supply chain management
Describe what the term �Operations Management� means and be able to apply it within organizations.
Describe how focus dimensions affect the selection of a process structure and develop advantages and disadvantages for using each process structure in a specific situation.
Distinguish between operations management duties, activities, and requirements in service organizations and manufacturing organizations.
Explain the term �materials requirement planning� and develop an MRP plan.
Describe how supply chain management can affect manufacturing and services
Know how the product development process is organized and how to use it to develop service and manufactured products.
Discuss how to apply quality management programs to achieve improved quality.