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historically the security industry has distinguished itself from what?
law enforcement
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how has the security industry distinguished itself?
by being proactive and focusing on preventing crime
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most security professionals agree that the one of the primary functions of the security department is what?
crime prevention
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departments are judged on how well they ?
react to a crime and what they do proactivly to prevent incidents
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proactive functions of crime prevention is smarter than
reactive and enforcement methods
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generally speaking, a healthcare setting is a prime target for crime because
of how the business of healthcare works
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open access is a vulnerability at a hospital because
once in a health care facility someone can easliy pose as a visitor or contractor and go through many areas without being questioned
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Presence of vulnerable items?
wide variety of portable, marketable items used and stored at the hosipital
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how many are items purchased by hospitals that are usable at home
more than 3000
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dsitracted patients and staff
criminals knows that patients and family members are less often aware of there surroundings due to medical and emotional issues.
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fast pace of the healthcare inviroment makes workers less ?
aware of criminal behavior
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how do concerns about personal safety affect patients?
there recovery may be affected, or seek treatment elsewhere
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how do concerns about safety affect employees?
employees are less productive and less attentive to patients
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how does saftey affect visitors?
encourage loved ones to seek medical attention elsewhere
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triangle of crime?
- opportunity to commit crime
- desire or motivation to commit crime
- abillty to commit crime
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crime prevention
the anticipation, recognition, and appraisal of a crime risk and the intiation of some action to remove or reduce it.
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a crime prevention program should do the following?
target people and items most at risk from crime and develope methods to reduce the opportunity for crime
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describe a comprehensive security plan involves?
- protecting personnel
- protecting information
- protecting the physical plant
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a good crime prevention program uses?
- physical security planning
- protective or security barriers
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barriers?
- deter and delay crimianl activity
- provide a psychological deterent
- supplement and complement security personnel
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physical planning included protecting ?
- grounds ( property line to building structures)
- building's exteriors
- building interiors
- building contents
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3 lines of defence?
- perimeter barrier
- barriers at the buildings exteriors
- interior controls
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first line of defence is the ?
permeter barrier
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permeter barrier can either be structural or ?
natural
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example of a structural barrier is a ?
chain-linked fence
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example of natural barrier would be a ?
row of trees
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second line of defence are ?
exteriors. doors, windows, skylights, fireescapes,
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3rd line of defence are
- interiors. lock and key systems, acces control systems, alarms, cameras.
- good policy procedures
- proper training
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promoting awareness
involving employees, influencing belief, trust, and crdibility of secrurity program
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vital first step to generate employee involvement?
securitys involvement in new employee orientation
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new employees should be coached during orientation to do the following?
- what topics to report
- how to report incidents
- how to contact or find security office
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what will help new employees remember key items after security orientation
post test
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what should employees report?
- suspicous persons
- safety defienciencies- dimly lit areas, fall hazards, obstructed exits
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what two categories of inspections are required by the Joint Commision
- hazard surveilance rounds
- security surveys
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patients care building and satelite centers require inspection how often?
twice a year
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non patient-care buildings and exterior grounds require inspections how often?
annualy
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typically inspections look for the following
- fire hazzards
- eomployee knowledge and understanding of fire and emergency plans
- hazardous material
- material safety data sheets
- medical gas shutoff policy
- familiarity with the safe medical devices act and how to respond if equitment fails
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fire hazzards include?
- obstructiion
- blocked sprinkler heads
- doors blocked open
- difficult to see exit signs
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members of inspection team
safety/security director
risk manager
enviromental services manager
maintance manager
rep from nursing department
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results of hazardous surveilance tour are reported to ?
safety commitee
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what deficiencys must be corrected immediatly?
life safety defiencies
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joint commision requires all areas indentified as sensitive be listed in the ?
security management plan
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sensitive areas include?
- nursery
- emergency department
- pharmacy
- cashier
- parking
- intensive care
- medical records
- computer center
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risk assesments should be conducted how often
annualy
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what are the 7 areas in the enviroment of care standards?
- safety
- security
- hazardous material
- waste managment
- emergency preparedness
- life safety
- utility managment
- medical equitment managment
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crime annalysis is the most importain aspects of
risk assesment and crime prevention
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crime analysis defintion?
ongoing, systematic process of collecting, categorizing, analyzing, and dissemeinating timely and useful information regarding crime, crime patterns, trends, and potential suspects
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analyzing information over time helps securty monitor what?
level and type of cirme and seasonal fluctuations
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5 step approach to crime analysis?
- collect data
- collate data
- analyze data
- disseminate the findings
- gather and evaluate the feedback
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joint commision requires information be presented to the institutional safety committee how often
quarterly basis
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when a design meeting is takng place a member of ? should attend
secutity should attend
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special security considerations that should be included in design process for emergecny departement ( more likely for crime or security needs)
- will the design protect recepsonist against attack from intoxicated or deranged patient?
- does the design offer a secondary exit for the receptionist to escape from a situation if necessary?
- will a panic alarm be installed fro the receptionist?
- will the rooms used to monitor psychiatric patients protect patients and ataff from phsycial harm?
- can ED staff easliy monitor the room?
- is breakaway and shatterproof material used in construction?
- are entrances in the ED limited?
- is there a room that gives privacy to grieving families?
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what will create a more user friendly atmosphere that will lessen the liklihood of outbursts and violence
structural and inviromental stimuli
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Two most importaint aspects of a succesfull security program
security awarness and crime prevention
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