What two skills do you need to be an effective communicator?
Good verbal communication skills &
effective at sending & receiving information.
What are 3 things should you be careful of to have effective verbal communication?
Tone, speed & sighing
T or F
The way a message if delivered is not as important as the message itself?
False
What is it that causes a sender or receiver not to give full attention to the message?
A distracter
What are arm gestures, facial expressions, and head turning forms of?
Nonverbal communication
What should you do with your eyes during effective communication?
Maintain contact
What is hearing what the speaker is saying, but not listening with enough effort to become personally or intensely involved in what is being said?
Passive listening
What requires eye contact and providing responses to indicate that you are listening and really thinking about what is being said?
Active listening
What is a negative opinion toward an individual because of his or her affiliation with a specfic group?
Prejudice
T or F
Avoiding interruptions, giving your full attention to the speaker, listening to his or her needs and not writing down every word the pt says makes a better listener
True
What kind of care involves all health needs of the pt, including physical, emotional, social, economic, and spiritual needs?
Holistic
What is a lawsuit?
Litigation
Developmentally delayed pts are those who lag befind in what?
Maturation
What is hormonious relationship that conciders both the physical and the emotional needs of those involved?
Rapport
What can handling a patients complaints effectively can reduce the risk of & keeps good relationships and meets medicare guidelines?
Litigation
T or F
You should never interupt the physician or office manager about an unhappy pt, or one that reflects a negative attitude?
False
T or F
It is important to understand how to communicate effectively with pts of different cultures?
True
What is a diminished mental capacity and other physical disablility?
Impairment
What should you ask a pt with a visual impairment before you help them?
If they would like help
What should you never do to a hearing impaired pt?
