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The process of managing human talent to achieve an organization’s objectives.
Human Resources Management (HRM)
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The trend toward opening up foreign markets to international trade and investment
Globalization
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Responsibility of the firm to act in the best interests of the people and communities affected by its activities.
Corporate Responsibility
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Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making and problem-solving.
knowledge workers
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Computerized system that provides current and accurate data for purposes of control and decision-making.
Human Resource Information Systems
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Change that occurs after external forces have already affected performance
Reactive change
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Change initiated to take advantage of targeted opportunities.
proactive change
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The business practicing of sending jobs to three countries.
offshoring
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The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities and contracting with that
company to lease back the employees.
employee leasing
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Being aware of characteristics common to employees while also managing employees as individuals.
Managing diversity
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Contracting outside the organization to have work done that formerly was
done by internal employees.
oustourcing
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Planned elimination of jobs
downsizing
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Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
six sigma
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Set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving or continuous improvement.
Total Quality Management
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The knowledge, skills and capabilities of individuals that have economic
vale to an organization.
Human capital
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