Flight Attendant Glossary of Terms.rtf

  1. ACARS
    Acronym which stands for Aircraft Communication and Reporting System. ACARS is an automated system on board that sends and receives relevant aircraft information.
  2. Abort
    To terminate or discontinue an operation or procedure before it's completion, such as take-off or landing.
  3. Access Days(ADAY)
    A block of days on your schedule for the purpose of covering operational needs. The system will attempt to assign A days (Access Days) in blocks of three.
  4. Aft
    The rear portion of the airplane or in the direction of the back of the airplane.
  5. Aircraft Length
    Determined by the distance from the nose of the fuselage to the tail.
  6. Aircraft Logbook (ACL)
    A flight deck logbook where missing, inoperative or broken "safety-related" items are recorded to advise the Maintenance department to correct or repair the items.
  7. Airport Codes
    Three-letter codes which designate specific airports.
  8. Airport Customer Service(ACS)
    Department which includes gate agents, ticket agents, and ramp personnel.
  9. Airport Release
    Before leaving the airport, an ADAY holder must obtain a release through the Automated Crew Scheduling telephone system within one hour of block-in time or the end of a non-fly duty period.
  10. All Call
    Refers to a procedure to signal Flight Attendants to prepare aircraft doors for departure or arrival.
  11. All- Nighter
    A pairing consisting of a single duty period with report between 1500 an 0100 local base time, and release early the following morning, normally between 0500-0800 local time, but not limited to those hours.
  12. AFP Base (Alternate Flying Program)
    An AFP is not a base, but rather a voluntary program which allows flight attendant participants to originate and terminate trips in the city in which they live.
  13. Altitude
    The height an aircraft flies above sea level measured in feet.
  14. Arm /Prepare Door for Departure
    The act of preparing an aircraft door for emergency operation by manually or mechanically positioning the girt bar in the floor brackets.
  15. Available Seat Mile (ASM)
    One airplane seat flown one mile. An airline’s “product.”
  16. AVL (Availability)
    Scheduled code which indicates a flight attendant is on a period of availability for pay protection.
  17. Base (Domicile)
    A geographical area designated by the company where flight attendants are based. The airport(s) from which a flight attendant normally originates his/her work hours for Delta.
  18. Base Transfer
    Base transfers are awarded monthly based on flight attendant system seniority.
  19. Bid period
    A specified period of time for which a flight attendant bids for a schedule or participation in a program.
  20. Blended Pay
    Blended pay combines hourly base pay and hourly flight pay. It is a standard pay rate for all hours flown, based on length of service.
  21. Boarding
    The process by which customers enter the aircraft (for opposite see deplaning).
  22. Braille Safety Information Booklet
    Located on all aircraft - contains safety information printed in a Braille format.
  23. Briefing
    A required communication between crew members.Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.
  24. Bulkhead
    A partition which separates cabins on the aircraft.
  25. BusinessElite
    Trademark for the business class product our customers experience on international flights in the Business Class cabin
  26. Cabin
    The section of the aircraft where customers sit.
  27. Cabin Discrepancy List (CDL)
    A cabin list used to advise the flight deck crew and Maintenance of all cabin items, both airworthy and customer convenience, which need correction or repair.
  28. Cabin Jump-seat Authorization (CJA)
    Authorization to travel using an available non-F.A.A. required cabin jump-seat.
  29. Calendar day
    A day from 0001 to 2400 in your local base time.
  30. CALL
    Schedule code indicating a requirement to contact Scheduling.
  31. Cabin/Reserved Seat Baggage
    Any item, which is generally too fragile to check or too bulky to stow as carry-on baggage, which a customer requests to carry in the cabin and for which he/she purchases a ticket.
  32. Captain
    The Pilot in charge of a flight who is responsible for the safety of the aircraft, crew and customers. Also known as the Pilot in Command (PIC).
  33. Carry-On Baggage
    Any item a customer carries in the cabin.
  34. Charter Flight
    When a group or individual leases an airplane for a special purpose, such as for sports teams to travel to games.
  35. City Codes
    Three-letter codes which designate specific cities, may or may not be connected to a city’s airport code(s).
  36. Code-Share
    A U.S. Department of Transportation approved marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell specified number of seats on the other carrier.
  37. Company Convenience Leave of Absence (PLOC)
    An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an over-staffing situation exists.Benefits are not provided.
  38. Company Transfer
    Delta employee who transfers into another department.
  39. Complementing Bid
    In the CBS, a preference bid which backs up another preference, which reinforces the possibility of a being awarded both preferences.
  40. Continuing Qualification (CQ)
    Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain Flight Attendant qualifications. Formerly referred to as Jet Recurrent, JR or Recurrent training.
  41. Conflicting Bid
    In the CBS, a preference bid which competes with other preferences. When one is granted, the other may not be granted.
  42. Concourse
    A concourse is a part of the terminal. This is the area where customers and crew may move from gate to gate.
  43. Co-Terminal Base
    Multi- airport base from which flight attendant may bid or be assigned to fly from/ to more than one airport. "LAX base: LAX, SNA,ONT"/"MIA base: MIA, FLL"/"NYC base: JFK,LGA, EWR"
  44. Credit Rig
    Pay credit applied to a trip.
  45. Crew Members/Crew
    Crew members are employees who perform safety and/or service-related duties on board an aircraft. Flight Attendants working a flight are referred to as the Cabin Crew. Pilots working a Flight are referred to as the Flight deck Crew. They are referred to collectively as the Crew.
  46. Crew Compensation Pay
    Additional pay per flight hour for any flight segment operated below staffing guidelines.
  47. Crew Resource Management (CRM)
    CRM provides the enabling behavior that flight crews need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety.
  48. Critical Phases of Flight
    All ground operations involving taxi, take-off, landing, engine start- up and shut- off and all other flight operations conducted below 10,000 feet.
  49. Cruise Speed
    The rate at which an aircraft flies at maximum operating efficiency for a sustained period
  50. CSUP
    Schedule code indicator for a flight attendant to contact his/her Field Service Manager.
  51. Customer Information Form
    Used to obtain statements from passengers witnessing incidents in the cabin. They are located on all aircraft and may be distributed to appropriate passengers with the Captain’s permission.
  52. Customized Bidding System (CBS)
    A bidding system designed for flight attendants to construct a monthly schedule tailored to their individual specifications.
  53. Deadhead Flight
    When a crew member does not work as a Flight Attendant or Pilot on a trip. The crew-member occupies a passenger seat for transportation to cover or return from a trip.
  54. Decompression
    The loss of cabin pressure.
  55. Delay Pay
    Pay for flights delayed one hour or more past scheduled departure time with NO passengers on board.
  56. Delta.com
    Delta Air Lines Web site.
  57. Delta Connection Carriers
    A regional carrier which transports customers, from smaller cities, to and from cities served by Delta and coordinates their flight schedules with Delta’s to facilitate passenger connections. Connection carriers include Atlantic Southeast Airlines, ComAir and Skywest, Chataqua, Freedom, Shuttle America.
  58. Deplaning
    The process by which customers exit the aircraft at the termination of a flight (For opposite, see boarding).
  59. Disarm / Prepare Door for Arrival
    The act of preparing an aircraft door for normal operation by manually or mechanically removing the girt bar from the floor brackets.
  60. Ditching
    Anticipated emergency landing in water.
  61. Diversion
    Unscheduled landing at an airport other than the original destination due to situations occurring once enroute such as weather, maintenance, medical emergency, need for fuel, etc.
  62. Domicile
    A Flight Attendant’s or Pilot’s base.
  63. Duty Period
    The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.
  64. eCREW
    The computer application flight attendants use to receive trip information.
  65. Emergency Equipment
    Items (pieces of equipment) for use in emergency situations. For example, First Aid Kits, Fire Extinguishers, and Flashlights are pieces of emergency equipment.
  66. Emergency Leave of Absence (ELOA)
    Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family.
  67. Employee Involvement Group (EIG)
    An organization to improve the flight attendant work environment, customer service and product quality, through two-way communication, mutual respect and shared decision making for Delta Air Lines and its flight attendants.
  68. Engines
    Power the aircraft. May be mounted on wings, the side of the tail section and the top of the tail section. Aircraft in the Delta fleet have two engines in varying locations.
  69. F.A.C.T.S.
    Flight Attendant Comment Tracking System. A Flight Attendant computer system for entering information about a flight.
  70. Failure to be Available (FTA)
    Infraction by an ADAY holder or a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to ADAY holder who fails to obtain an airport release.
  71. Failure to Cover (FTC)
    Infraction by a Flight Attendant who fails to report prior to departure for a scheduled assignment.
  72. Federal Communications Commission (FCC)
    The U.S. government agency which regulates all communications facilities and companies throughout the U.S. Since airlines operate their own radio and teletype, these activities fall under the jurisdiction of the FCC and are operated under FCC rules. The FCC is also responsible for setting up city and airport codes.
  73. Ferry Flight
    A no revenue flight for the purpose of positioning an aircraft. Ferry flights are considered deadhead flights for pay purposes.
  74. Flaps
    Move-able parts on the trailing edge of the wing that extend and retract during different phases of flight.
  75. Flight Deck
    The forward part of the airplane containing the aircraft controls where the Pilots work. Another term for cockpit.
  76. Flight Operations
    The department to which Pilots are assigned.
  77. Flight Control
    The flight dispatch positions, located within the OCC, responsible for all decisions relating to operation of a flight.
  78. Flight Leader
    The Flight Attendant in charge of the flight. A position that must be filled by a leadership qualified flight attendant. This leadership position is referenced on the trip by the letter “A”. Previously referred to as the A-line, OBL, Customer Service Coordinator or CSC.
  79. Flight Pay
    Pay for each credit hour, or portion thereof, flown in excess of 45 hours.
  80. Forward
    The front portion of the aircraft or in the direction of the front of the aircraft.
  81. Fuselage
    The body of an airplane to which the wings and tail section are attached.
  82. Galley
    The kitchen area of an airplane where food and beverages are prepared, and supplies, along with galley service equipment is stowed.
  83. Galley Power
    The electrical current which powers all galley equipment, such as coffee makers and ovens.
  84. Gate
    An area in the airport where customers wait for their flights to depart, as well as board and deplane an aircraft. Also referred to as the Gate House.
  85. Girt Bar
    A metal rod or flat bar used to attach the escape device stowed in the slide compartment (bustle) to the aircraft floor. When the girt bar is inserted in the floor brackets, the door is armed or ready for use in an emergency. When the girt bar is not attached to the aircraft floor, the door is disarmed or ready for use in the normal mode.
  86. Greenwich Mean Time (GMT)
    The basis for Standard Time throughout the world.
  87. Gust Lock
    A mechanism that maintains a hinged aircraft door in the "open" position , or "locked" to the aircraft fuselage to prevent the wind from moving the door.
  88. Holding Pay
    Pay for flights delayed at the gate for one hour or more past scheduled departure time with passengers on board.
  89. Hub and Spoke System
    Provides a route pattern which allows customers to board in smaller volume cities, travel to “hub” cities and connect to their final destinations.
  90. Illegal
    Status of a flight attendant who may not operate a flight because training qualifications are not up to date or FAR legalities for rest are not met.
  91. iCREW
    Computer application Flight Attendants use to receive trip information on a non-Delta computer.
  92. In-Flight Service (IFS)
    The department to which Flight Attendants are assigned.
  93. Irregular Operations
    Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. Also known as IROPS. May cause a Flight Attendant’s scheduled pairing to be changed.
  94. Jetbridge
    A move-able tunnel which connects the aircraft to the terminal or concourse. A Jet-bridge is used for boarding and deplaning an aircraft.
  95. Jumpseat
    Refers to a crew-member's seat on an airplane. May be located in the cabin or in the flight deck. All jump-seats have safety restraints. Cabin jumpseats are retractable. May also be referred to as Duty Station.
  96. K-Line ( Variable staffing)
    The line holding flight attendant designated as an extra crewmember where the load/service warrants their presence or to accommodate minimum staffing for a particular equipment type.
  97. LMS
    LMS or Learning Management System is the computer based application in which CBTs (computer based training) are completed and tracked.
  98. Landing Gear
    Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels.
  99. Language of Destination (LOD)
    The local language of the destination city. Flight Attendants with foreign language skills are used to staff International flights and are referred to as LOD Flight Attendants.
  100. Lanyard
    A piece of rope or cord used to hold or fasten something.
  101. Lavatory
    A compartment on the aircraft where a toilet and sink are located. Also referred to as a lav.
  102. Layover
    A period of time spent away from domicile during which a hotel and transportation to/from the hotel are provided.
  103. Left Side or Aircraft Left
    Also known as the Captain’s side. The point of reference for determining left or right side is from inside the aircraft facing forward.
  104. Line of Time
    A monthly schedule of trips assigned to a Flight Attendant. Awarded in seniority order.
  105. Load Factor
    An extra flight Attendant assigned to a flight to provide additional customer service on flights with meal service. Also refers to the percentage of seats filled on a flight. When every seat on a flight is full, the flight has a 100% Load Factor. Generally speaking, the higher the Load Factor percentage, the more profit being made from flights.
  106. Managed Time Out (MTO)
    Approved removal from a trip or a portion due to personal emergency or compelling or problematic circumstances that occur within 24 hours of scheduled report.
  107. Minimum Dispatch
    The minimum number of qualified Flight Attendants required by the FAA to legally operate an aircraft type.
  108. Minimum Equipment List
    A reference list found in the flight deck, for Flight Control, Pilots and Maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative.
  109. On The Job Injury (OJI)
    Acronym for on the job injury.
  110. On-Board Manual (OBM)
    A reference manual for Flight Attendants containing information on regulations, policies, guidelines and equipment as required by Delta Air Lines and the Federal Aviation Administration.
  111. Open Seating
    Any seating where passengers board on a first come, first serve basis and no seat assignments are made, such as for Shuttle or Charter flights.
  112. Open Time
    A listing of available pairings which Trip holder Flight Attendants may access to pick-up, swap or drop a trip.
  113. Operational Resources
    • Informational tools available to help Flight Attendants assist passengers, such as the Delta Timetable and Sky
    • Magazine.
  114. Operations Control Center (OCC)
    The OCC is staffed with decision-makers from every operating division of the company. The operation of each flight is tracked from departure to arrival.
  115. Origination
    The departure point (city/station) where a particular flight number begins. An origination is also a flight or group of flights, which are not part of a published pairing or schedule. Usually created due to Irregular Operations.
  116. Pairing/Rotation/Pattern
    A pattern of flights scheduled to be flown by a designated flight crew, as a group or individually, from the time Flight Attendants leave their home base until they return. A pairing may cover flights for one or more days. Also referred to as rotation.
  117. Pairing Number
    A number assigned to each rotation.
  118. Preflight Check
    An action taken to ensure emergency equipment is operable before an aircraft departs. Checks are required prior to a Flight Attendant’s first flight on an aircraft during a duty period.
  119. Portal
    The Delta employee Web site.
  120. Pushback
    The time when an aircraft is released for departure and leaves the gate.
  121. Range
    The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply.
  122. Re-route
    A scheduled disruption of original pairing due to weather, etc.
  123. Revenue Passenger Mile (RSM)
    The dollar amount generated for an occupied passenger seat for each mile flown.
  124. Revision
    Updated information to be placed in the On-Board Manual, In-Flight Service Handbook or Scheduling Work Rules
  125. Right side
    Also known as the First Officer’s side. The point of reference for determining left or right side is from inside the aircraft facing forward.
  126. Rotation
    See Pairing.
  127. Route System
    Where an airline flies.
  128. Row of Seats
    Includes seats from the window on the left side of the plane, across the aisle, to the window on the right side of the plane.
  129. Satellite Base
    A temporary base where flight attendants have been stationed to support the flying of a specific aircraft type.
  130. Security Directive
    A document issued by the TSA which contains specific mandatory actions that air carriers and or airport entities shall implement in response to new or increased threat to civil aviation. Corporate Security is responsible for the distribution.
  131. Set of Seats
    Any group of connected seats not divided by an aisle.
  132. Ship Number
    A number on the aircraft tail used to track and identify the individual aircraft.
  133. Shuttle
    The Delta Shuttle operates frequent flights between New York’s LaGuardia and Washington DC’s National airports and between New York’s LaGuardia and Boston’s Logan airports. Aircraft used are configured as one cabin and seating is open.
  134. Sign-In
    Refers to the designated report time (up to 4 hours) for crew members prior to a flight. Sign-in also refers to the procedure and the location for reporting.
  135. SkyTeam
    Other airlines that partner with Delta to provide a seamless service through common policies and procedures. Sky Magazine Delta’s monthly in flight magazine, which contains a variety of articles, in flight and safety information.
  136. Slide
    An "evacuation" slide provides a means of escape from the aircraft to the ground or water.
  137. Special Service Codes
    Abbreviations indicating types of Special Service Passengers.
  138. Sterile Flight Deck
    Refers to the time when no unnecessary conversation or activity can take place with/between flight deck crew members, which could distract any Pilot from the performance of their duties during Critical Phases of Flight (anything below 10,000 feet and ground movement). Flight Attendants may initiate communication at any time concerning a safety-related matter. The captain will decide if communication should continue in the interest of safety.
  139. Stubbed Flights
    Occurs when the inbound portion of a through flight is delayed. For operational reasons and to maintain the integrity of the schedule, the outbound portion of the flight is operated on time. In this situation, there would be two flights in the air at the same time with the same flight number. For FAA identification purposes, it is necessary to assign a different flight number (a stub number) to the outbound portion. Delta Stub Flights are always a 9000 series number and are used for internal operational purposes only. The gate monitor will show the original flight number so as not to confuse the passengers.
  140. Tail Section
    Attached to the back of the fuselage. comprised of the horizontal and vertical stabilizers. The horizontal stabilizer is the small “wing-like” attachment located on each side of the tail section. The vertical stabilizer is the “fin-like” attachment located on the top of the tail section.
  141. Taxi
    Ground movement of an aircraft.
  142. TDDs
    Telecommunication devices for the hearing impaired which are being made available in airport terminals. They are phones with keyboards and screens that send and receive written messages over phone lines.
  143. Technical Operations
    The department to which Aircraft Mechanics and related personnel are assigned. Also referred to Maintenance.
  144. Terminal
    The main area of an airport where Ticket Counters, Baggage Claim and Ground Transportation are located. Terminal is also a reference to the building where customers and crew members board and deplane an aircraft.
  145. Terminating Flight
    The arrival point (city/station) where a particular flight number ends.
  146. Threat and Error Management (TEM)
    This means thinking about a potential threat that may cause you to commit an error. Identify those threats and take steps to reduce or eliminate them.
  147. Through-Flight Intermediate Stop
    A scheduled stop in a city/station between the originating and terminating points of a particular flight number.
  148. Time Zones
    Local time that extends from the North Pole to South Pole.
  149. Timetable
    Also known as a System Timetable or a Schedule, it serves as a reference providing general flight information to customers and employees, including flight schedules.
  150. Trip holder
    A Flight Attendant who holds trip(s)
  151. Transportation Security Administration (TSA)
    Transportation Security Administration oversees and promotes security procedures within all airlines.
  152. Turnaround
    A trip consisting of one duty period.
  153. 24-Hour Clock
    Used to precisely represent the time of day without a.m./p.m. designators, so midnight (the beginning of a new day) starts at 00:00 and the day ends at 23:59.
  154. UPMC
    University of Pittsburgh Medical Center, which serves Delta as a 24-hour medical advisory provider for in-flight medical emergencies. Consultation is available by phone or radio (in flight). UPMC can also assist with questions concerning passenger acceptability at the gate.
  155. Variable Staffer/K-Line
    A Flight Attendant position created to bring staffing to or above minimum.
  156. Wing Span
    The distance from the tip of one wing to the tip of the opposite wing.
  157. Wings
    Attached to the fuselage. The front of the wing is referred to as the Leading Edge. The back of the wing is referred to as the Trailing Edge. The wings also contain the aircraft’s fuel supply.
Card Set
Flight Attendant Glossary of Terms.rtf
In addition to the Airport Codes, here are the glossary of terms that all incoming FA candidates must be familiar with prior to their training date.