Leadership Exam 2

  1. SG Describe Self-efficacy theory
    • Bandura
    • Belief in one's ability to perform adequately
    • Employees with high self-efficacy expect higher performance from themselves and put forth the effort to achieve it as do their leaders
  2. SG Describe Language expectancy theory
    • All about the rules
    • Messages received with high intensity language are more apt to result in compliance
    • Parents receiving messages with high intensity language complied more with sun safety advice
  3. SG Describe Cognitive dissonance theory
    • Conflict that results when someone has 2 or more incompatible beliefs
    • Most powerful when it is about our self-image or morality
    • Ex. Smokers find reasons to explain away their unhealthy habit. The alternative is to feel a great deal of dissonance
  4. SG Describe Social learning theory
    • Behavior capability: tell me how to do this
    • Expectations: this will be a good thing. ex. going to class
    • Observation Learning: doing this IS a good thing. ex. role modeling
    • Self-efficacy: I can do this, internal, our belief, collective uniformity
    • Expectancies: I want to do this. Influenced by enviroment (social role modeling)
  5. SG Discuss the Contagion theory of communication
    • Behavior and beliefs affect cohorts
    • By cohesion: direct communication have influence on indirect communicators
    • By structural equivalence: mutual influence of those with similar communication styles
    • ex. if you belong to a certain group, base your decision on expectations
  6. SG Describe Emotional intelligence
    • Sensitive to the responses of others
    • Able to guide others through decisions
    • Be aware of how feelings lead to action
    • Take responsibility for own emotions
  7. Discuss Understanding People
    • Most people want to be understood
    • What seems obvious to you may be surprising to others
    • A need to understand may be strongest in those surrounded by chaos
    • Stress causes some people to be over-attentive to small details
  8. SG Describe Generational differences
    • The Silent Generation (Before 1942)- 10%
    • Baby Boomers (1943-1960)- 45%
    • Generation X (1961-1981)- 30%
    • Generation Y (1982-2002)- 15%
  9. SG Discuss Generational Differences in Communication
    • Silent: face to face, written
    • Baby B: Very open & direct communication, Staff meetings, Telephone, will use email
    • X: No meetings
    • Y: email, chat room, team meetings (focused on outcomes), don't like to read
  10. SG Discuss Generational Differences in Motivation
    • Silent: Honor
    • Baby B: we need you, you are valued, your contribution is unique and important
    • X: do it your way, there aren't alot of rules to this
    • Y: you can change the world, you'll be working with other bright, creative people (inclusiveness)
  11. SG Discuss the Silent Generation
    • Rely on tried, true, and tested ways of doing things
    • Command-control mgt
    • Not big risk takers
    • Do not complain
  12. List Values of the Silent Generation
    • Conformity
    • safety
    • security
    • dedication
    • hard work
    • sacrifice
    • respect for authority
    • duty before pleasure
    • adherence to rules
    • honor
  13. SG Discuss the Baby Boomers
    • Paid their dues
    • Sink or swim
    • Set charge for workplace flexibility
  14. List Values for Baby Boomers
    • Optimism
    • Team oriented
    • personal gratification
    • health & youth
    • personal growth
    • involvement
    • WORK
  15. Discuss Baby Boomers as Leaders
    • Believe in collective action
    • tend to mistrust authority
    • journey is as important as goal
    • tolerant on meetings
    • leaders have high integrity and professional
  16. SG Discuss Generation X
    • Free-agents
    • Cautious, but remain on the cutting edge (willing to take risks)
    • Willing to bend rules to get things done smarter, faster, and better
  17. List Values of Generation X
    • Diversity
    • Balance- work & play
    • Fun- emotional security
    • Self-reliance (autonomous)
    • Informality
  18. SG Discuss Generation Y
    • Optimistic, upbeat- sky is the limit
    • Have been told they can do anything
    • The first truely "global citizens"
    • Don't like to read
  19. List Values of Generation Y
    • Confidence
    • Civic duty
    • Achievement
    • Sociability
    • Morality
    • Diversity
    • Poised to be the most demanding generation in history
  20. Discuss Generation Y Leadership
    • Must mobilize followers to act (transformational leaders)
    • Want to retain balance in lives- work & play
    • Actions must be valuable to followers
    • Want to be asked for input on decisions
  21. List the Rules of Leadership
    • Maintain balance- recognize generational differences
    • Generate self-motivation
    • Build self-confidence
    • Listen to constituents
    • Maintain a positive attitude (even when there is nothing you can do about some thing)
  22. List Generational Feedback
    • Traditionalists "No news is good news"
    • Boomers "Feedback once a year & lots of documentation"
    • Xers "Sorry to interrupt but how am I doing"
    • Gen Y "Feedback whenever I want it at the push of a button"
  23. List Tips to Staying Positive
    • Recognize your own negativity
    • Don't overextend yourself
    • Don't internalize
    • Stay healthy
    • Have fun
  24. List Leadership Tasks
    • Select a Mentor
    • Lead by example
    • Accept responsibility
    • Share the rewards
    • Have a clear vision
    • Be willing to grow
  25. List What Nurses Want
    • Receptive to people
    • A team player
    • Honest
    • Good communicator
    • Approachable
    • Knowledgeable
    • Motivating
    • Competent
    • Positive Attitude
    • Good people skills
  26. SG What is the Definition of delegation?
    The transfer of responsiblity for the performance of an activity from one individual to another while retaining accountability for the outcome
  27. List Theories of Communication
    • Social cognitive- how we acquire & maintain behavior
    • Language expectancy- rule (behavior, strategic messages)
    • Contagion (your attitude rubs off on people)- mutual influence
    • Cognitive Dissonance- incompatible beliefs
  28. List Delegator Barriers
    • Preference for operating by oneself
    • Demands that everyone know all the details
    • "I can do it better myself" fallacy
    • Lack of experience in the job in delegating
    • Insecurity
    • Fear of being disliked
    • Refuses to allow mistakes
    • Lack of confidence in subordinates
  29. List Barriers to Delegatee
    • Lack of experience
    • Lack of competence
    • Avoidance of responsibility
    • Overdependence
    • Disorganization
    • Overload of work
    • Immersion in trivia
  30. List Situational Barriers
    • One-person-show policy
    • No tolerance of mistakes
    • Criticality of decisions
    • Urgency, leaving no time to explain (crisis mgt)
    • Understaffing
  31. SG Describe Delegating considerations
    • Potential for Harm- how risky
    • Complexity of the Task- the more complex, the less likely you should delegate
    • Amount of Problem Solving- if adaptation or innovation is required for an ordinarily uncomplicated task, it shouldn't be delegated
    • Unpredictability or Outcome- pts response to activity is unknown or unpredicatable
    • Level of Pt interaction- delegation reduce/ increase time with RN, consider pt stress level
  32. SG Discuss the Rights of delegation
    • Task- w/in their scope of practice
    • Person
    • Circumstance
    • Direction (communication)- language theory
    • Supervision (feedback)- "Thank you"
  33. SG Discuss Verbal and non-verbal communication
    While verbal communication is what you say, nonverbal speaks louder. It is the way you present yourself.
  34. SG List Assertiveness techniques
    • Fogging/negative assertion
    • Negative inquiry
    • Assertive probing
    • Broken record
    • Content-to-process shift
    • Momentary delay
    • Time out
    • Deflection
    • Joining the attacker
    • Parley
    • Fighting back
    • Multiple attack
  35. SG Describe Issues related to gender
    • Being a minority
    • Being the muscle- but help them with their work
    • Perceived as uncaring
Card Set
Leadership Exam 2
Communication and Delegation