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Crisis Intervention
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Steps to enhance communication skills
Speak with Precision
Attack the issues, not people
Conflict resolution skills
Withdrawal (negative)
Surrender (negative)
Hostile aggression (negative)
Persuasion (Positive)
Open Dialogue (positive)
Physical Relaxation Techniques
Breathing
PMR (progressive muscular relaxation)
Excercise and nutrition
Autogenic training
Mental Relaxation
Meditation
- exclusive
- inclusive
Mental imagery
Breathing Phases
In through the nose or mouth
pause
exhale through same passage
pause
Suggested ways to lessen stress (pg 79-80)
Respond rather than react
refine your expectations
give yourself positive feedback
exercise regularly
Incorporate humor
- avoid sarcasm
nuture connectiveness
diversify interests
recognize and become comfortable with your emotions
exercise your creativity
learn to resolve issues and concerns with others
take short breaks
take personal time for yourself
Types of stress
Eustress
Distress
Four fears
Unknown
death
rejection
failure
CISD
Critical
Incident
Stress
Debriefing
PTSD
Post
Traumatic
Stress
Disorder
5 stages of grief
denial
anger
bargaining
depression
acceptance
Mismanaged Anger Styles
Somatizer
Self-Punisher
Exploder
Underhander
Components of self esteem
Connectedness
Uniqueness
Empowerment
Models
What percent of health related problems are related to stress
80%
Coping stategies
Increased awareness of the problem
Information processing
Changing behaviors
Peaceful resolution
Gallows Humor
Black Humor
Steps to initiate creative problem solving
Describe the problem
Generate ideas
Select and refine your goals
Implement the idea
Evaluate and analyze the action
Listening and responding skills
Assume the role of the listener
Maintain eye contact
Avoid word prejudice
Use minimal encouragers
Paraphrase the content
Ask questions to clarify the statements
Use empathy
Provide personal feedback
Summarize the content
Author
brianburke911
ID
67070
Card Set
Crisis Intervention
Description
Mid Term
Updated
2011-02-17T19:11:08Z
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