PMP Exam Prep

  1. The comparison of a current product to industry standards or past standards to attain a measurement or baseline
  2. A data-generating technique which includes team members or subject matter experts for the purpose of solving project problems, identifying project risk, and planning-related activities
  3. A predictable source of variation in a system
    Common Cause
  4. The point where the project and product meet the standards of the written specifications defined at project inception (or modified through change control)
    Conformance to Requirement
  5. A graph of data that shows the measurement of a process over elapsed time
    Control Chart
  6. The area of measurement three standard deviations (or Sigma) from the mean on a control chart
    Control Limits
  7. Action taken to bring project in line with the project management plan
    Corrective Action
  8. Cost associated with not meeting quality expectations of the project or product
    Cost of Non-Conformance
  9. Cost of conformance to requirements and non-conformance
    Cost of Quality (COQ) (Technique)
  10. A problem or error in the creation of the work of the project
  11. The process of correcting or improving an error in the creation of the project
    Defect Repair
  12. A process that examines which variables have the greatest outcome on a process or product
    Design of Experiments (DOE)
  13. A process that analyzes every failure mode in every piece of a product - The analysis is then reviewed for impact on every aspect of the system.
    Failure Mode and Effect Analysis (FMEA)
  14. The characteristics that the user desires built tinot a product
  15. Diagrams that break down possible areas for failure in a process and allow analysis of impact for the area; sometimes considered an ideal tool for root cause analysis
    Fishbone Diagrams (Ishikawa Diagrams)
  16. A product that can be used as it was intended when designed
    Fitness for Use
  17. A decomposition approach to breaking a system or process into block steps that can be repeated by following the diagram
    Flowcharting (Technique)
  18. Diagrams that display the connectivity of pieces of a system
  19. A ranking to classify products that have different functions or features
  20. A graphical representation of casual influences
    Influence Diagram
  21. Evaluating something created to ensure it meets the desired standards for use and conforms to requirements
    Inspection (Technique)
  22. Diagrams that break down possible areas for failure in a process and allow analysis of impact for the area; sometimes considered an ideal tool for root cause analysis. Also known as fishbone diagrams
    Ishikawa Diagrams
  23. Developed by the International Organization for Standardization (ISO) as a means to plan, control, and document processes, and overall improve quality
    ISO 9000
  24. A technique that takes a proactive stance to process development, one that makes improvements throughout a process as time evolves
  25. The average value in a measurement of a population
  26. A bell-shaped curve that is in sync with the mean of the population
    Normal Distribution
  27. An estimating technique that utilizes historical or industry data to create estimates based on parameters such as a per unit or size variable
    Parametric Estimating
  28. Identification of the few problems that have the most occurrence on a measurement in a system/project, etc
    Pareto Analysis
  29. A histogram that allows prioritization of problem areas on a project, system, etc
    Pareto Chart (Tool)
  30. The periodic analysis of project performance to verify that the project will meet the applicable quality standards
    Perform Quality Assurance
  31. Observe project results to verify they meet the applicable quality standards while attempting to improve overall quality
    Perform Quality Control
  32. The level of success at which a product performs its intended use
  33. Identification of applicable quality standards and how to attain them on the project or product
    Plan Quality
  34. The entire group of similar criteria (e.g., All Americans, all owners of a particular product)
  35. Cost of planning and executing a project within an acceptable range of error (or error free)
    Prevention Cost
  36. A set of activities completed in a certain order to accomplish a desired objective
  37. A set of activities completed in a certain order to create a product, result, or service
  38. Adjustments made to modify the output of a process to achieve a better degree of quality
    Process Adjustments
  39. The processes required to ensure that the result of the project is satisfactory: establishing policies, objectives, and responsibilities
    Project Quality Management
  40. The degree to which a set of inherent characteristics fulfill requirements
  41. Reviews of quality activities that apply to lessons learned and can be applied to current and future projects
    Quality Audits
  42. Document that establishes the definition of quality, quality baseline, checklists; also defines and validates quality processes, thests the product, formats data for communication to project stakeholders, and deals with changes to quality standards and processes
    Quality Management Plan
  43. The likelihood of a product or service to function as planned
  44. Actions used to modify/repair defective products to come within specification of the desired process outcome
  45. A technique that is used to discover what is an underlying problem, defect, or variance with a system or product
    Root Cause Analysis
  46. A part of the population used for a measurement (instead of the entire population)
  47. A rule that states if seven consecutive data points are on one side of the mean (above or below) or increasing/decreasing, then the process is out of control and should be investigated
    Seven Run Rule
  48. A measurement of acceptability of a product or process
  49. A non-random or intermittent variable in a system
    Special Cause
  50. A document (or piece of a document) that describes the requirements that something is to be created by or performed to, as well as verifiable when it has been created
  51. The area on the sides of a mean of a control chart that the customer has established as acceptable limits for testing; can be above or below but not between the control limits
    Specification Limits
  52. The measurement of variation within a distribution
    Standard Deviation
  53. Selecting a section of the population to use a measurement (instead of the entire population)
    Statistical Sampling
  54. A value related to the project such as scope, time, cost, or quality that if crosses, activities some type of report, action, or procedure
  55. A technique which emphasizes executing the project and total cost of ownership over the product life cycle as efficiently and effectively as possible
    Value Engineering (VE)
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PMP Exam Prep
Quality Terminology