MGT 254 - Chapter 3

  1. What is Maslow's Hierarchy of Needs?
    • Ranks critical needs in the following order:
    • 1. Physiological
    • 2. Safety
    • 3. Belongingness
    • 4. Esteem
    • 5. Self-actualization
  2. What are physiological needs?
    Water, food, shelter
  3. What are safety needs?
    Security and protection
  4. What are belongingness needs?
    Friendship and love.
  5. What are esteem needs?
    Respect and admiration
  6. What are self-actualization needs?
    Fulfuilling your personal potential.
  7. What is Schutz Theory of Interpersonal Needs called?
    Fundamental Interpersonal Relationship Orientation (FIRO).
  8. What three interpersonal needs does FIRO concentrate on?
    • 1. The need for inclusion
    • 2. The need for control
    • 3. The need for affection
  9. What does an inclusion need represent?
    Our desire to belong, to be involved, to be accepted.
  10. What is a social member? An undersocial member? An oversocial member?
    • Social - person who enjoys working with people but is comfortable working alone.
    • Undersocial - feels unworthy or undervalued by the group may withdraw and become a loner.
    • Oversocial - tries to attract attention to compensate feelings of inadequacy.
  11. What is a control need?
    Whether we feel competent, confident and freee to make out own decisions.
  12. What is a democratic member? An abdicrat? An autocrat?
    Democratic - a person who has no problems with power and control and who feels just as comfortable giving orders as taking them.

    Abdicrat - may want control but be relucant to pursue it.

    Autocrat - tries to take control by dominating the group.
  13. What is an affection need?
    Reflects our desire to be liked by others.
  14. What is a personal member? An underpersonal member? An overpersonal member?
    Personal - person who has no emotional problems dealing with group members.

    Underpersonal - believe no one likes them and may establish only superficial relationships with other members.

    Overpersonal - tries to get close to everyone and seeks intimate friendships despite the disinterest of other members.
  15. What are the three different member roles and give examples of each.
    1. Group task roles

    • Initiator
    • Info seeker
    • Coordinator-chairperson
    • Info giver

    2. Group Maintenance roles

    • Encourager-supporter
    • Harmonizer
    • Compromiser
    • Tension releaser

    3. Self-centered roles

    • Aggressor
    • Blocker
    • Dominator
    • Recognition seeker
  16. How does confidence affect a group member?
    • If lack confidence, less likeyl to chare what they know or voice opinions.
    • Confident members are more effective and more likely to succeed.
  17. How can you tell if a group member is highly apprehensive?
    • Avoid participation
    • Talk less often
    • Agree with others
    • Smile or giggle inappropriately
    • Fidget
    • Use awkward filler phrases, e.g. "uh"
    • Have difficultly following a discussion
  18. What is assertiveness?
    Speaking up and acting in your own best interests without denying the rights and interests of others.
  19. How can you handle agressive group members?
    • Devote time preparing for meetings.
    • Ask a colleaue to help you get a chance to speak.
    • Express your opinion clearly.
    • Maintain direct eye contact.
    • Assume an assertive body posture.
    • Express your feelings as well as thoughts.
    • Speak expressively.
Card Set
MGT 254 - Chapter 3
Group Membership