Ch 2

  1. Scientific Management
    thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job.
  2. Soldiering
    when workers deliberately slow their pace or restrict their work output.
  3. Rate Buster
    a group memeber whose work pace is significantly faster than the normal pace in his or her group
  4. Motion Study
    breaking each task or job into its separate motions and then elimination those that are unnecessary or repetitive
  5. Time Study
    timing how long it takes good workers to complete each part of their jobs
  6. Gantt Chart
    a graphical chart that shows which tasks must be completed at which times in order to complete a project or task
  7. Bureaucracy
    the exercise of control on the basis of knowledge, expertise, or experience
  8. Domination
    an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives
  9. Compromise
    an approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict
  10. Integrative Conflict Resolution
    an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both
  11. Organization
    a system of consciously coordinated activities or forces created by two or more people
  12. System
    a set of interrelated elements or parts that function as a whole
  13. Subsystems
    smaller systems that operate within the context of a larger system
  14. Synergy
    when two or more sub systems working together can produce more than they can working apart
  15. Closed Systems
    systems that can sustain themselves without interacting with their environments
  16. Open Systems
    systems that can sustain themselves only by interacting with their environments, on which they depend for their survival
  17. Entropy
    the inevitable and steady deterioration of a system
  18. Contingency Approach
    holds that there are no universal management theories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place
Card Set
Ch 2
Test #2