MGMT chapter 1

  1. planning
    defining goals, establishing strategies and devloping plans to coordinate activies
  2. organizing
    determine what taks are to be done, who is to do them, how tasks are to be grouped and who reports to whom and where decisions are to be made
  3. leading
    motivating subordinates, giving directions, selecting the most effectives channels for communication and resolving conflict
  4. controlling
    monitoring activities to ensure they are being accomplished as palnned and correcting significant deviations
  5. technical skills
    ability to apply special knowledge or expertise
  6. human skills
    abilitiy to work with, understand and motivate individuals as well as groups
  7. conceptual skills
    mental ability to analyze and diagnose complex situations
  8. figure head
    symbolic head; required to perform a number of routine duties of a legal or social nature
  9. leadership
    responsible for motivation and direction of employees
  10. liason
    responsible for maintaining a network of outside contacts who provide favors and information
  11. monitor
    receives a wide variety of information; serves as a nerver center of internal and external info of the organization
  12. disseminator
    transmits information received from outsiders or from other employees to members of the organization
  13. spokesperson
    transmits information to outsiders on organization palns, policies, actions and results; serves as an expert on organization's industry
  14. entrepreneur
    searches organization and it's environment for opportunities and initiates projects to bring about change
  15. disturbance handler
    responsible for corrective action when organizations face important unexpected disturbances
  16. resource allocator
    makes or approves significant organizational decisions
  17. negotiator
    responsible for representing the organization at major negotiations
  18. independent variable
    the presumed cause of some change in the dependent variable
  19. dependent variable
    the key factor that you want to explain or predict and that is affected by some other factor
  20. organizational citizenship behavior
    discretionary behavior that is not part of an employee's formal job requirement but that nevertheless promote the effective function of the organization
  21. effective productivity
    • achievement of goals
    • Ex. meeting goals at a low cost
  22. efficient productivity
    • achievement of goals at a low cost
    • Examples of measure include return on investment, profit per dollar of sales, output per hour of work
  23. correlative research
    survery research; a test to determine relationships between two variables
  24. experimentation research
    • a test done to determine the effects of the independent variable on the dependent variable
    • better for determining causation through manipulating independent variables and seeing their effects on dependent variables
    • importance of random assignment
    • Lab/field studies - controlling confounds vs. generalizability
  25. random assignment
    • an equal chance among participants or things to be placed in a category with out bias
    • helps get rid of confounds
  26. Empowerment
    managers must stay positive to give employees confidence to continue their work. Managers help to empower employees through positive organizational scholarship: which concerns how organizations develop human strengths, foster vitality and resilience and unlock potential
  27. turnover
    • voluntary and involuntary permanent withdrawl from an organization
    • high turn over rates result in increased recruiting, selection and training costs
  28. absenteeism
    • failure to report to work
    • huge cost to employers
  29. productivity
    performance measure that includes both effectiveness and efficiency
  30. organization
    • consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals
    • Forces leading organizational change:
    • technological innovation
    • globalization
    • changing demographics and diversity
    • employee empowerment
  31. forces for change in organizations today
    the world and technology is changing quickly and everything is now tentative to change. Becaue of this, companies must learn to adapt to the changes
Card Set
MGMT chapter 1
chapter 1 terms