The Shack

What are some AT&T advantages over other carriers?

A) Rollover Minutes
B) iPhone /Android /Palm /Windows 7
C) Simultaneous Voice and Data
D) A-List
E) Fastest 3G network and getting faster with HSPA+ and LTE
F) Covering 97% of all Americans
G) Viva Mexico
H) All of the above

How much is unlimited voice calling for AT&T?

A) $99.99
B) $89.99
C) $69.99
D) None of the above

Unlimited Messaging with AT&T…….

A. helps me towards my feature attach rate
B. costs $30 for Family Plan
C. costs $20 for Individual Plan
D. allows you to add Data Unlimited for $10 to non-smart phones
E. All of the above

Go Phone with Unlimited Talk and Text?

A) Costs $59.99
B) Costs $60
C) Includes unlimited data
D) Costs 10 cents per minute
E) All the above

Windows 7 Phones include?

A) HTC Surround
B) Samsung Focus
C) LG Quantum
D) Includes DLNA technology
E) All of the above

The Blackberry Torch has which of the following?

A) The latest OS 6 operating system
B) Both touch screen and Qwerty keypad
C) Moto Blur
D) Both A & B
E) All of the above

On a Non-Smartphone the data package costs?

A) $15 for unlimited data
B) $10 for unlimited data with unlimited messaging
C) $25 Unlimited data
D) Both A & B
E) None of the above

On all Smart Phones, the mandatory data plan costs?

A) $30 for unlimited
B) $15 for 200 MB
C) $25 for 2 GB
D) Both B & C

A-List includes?

A) 5 numbers Unlimited Calling on a Individual Plan $59.99 or higher
B) 10 numbers Unlimited Calling on a Family Plan $89.99 or higher
C) Unlimited Calling
D) Both A & B
E) All the above

Viva Mexico includes?

A) 1000 Night and Weekend Minutes with all plans
B) Calls to and from Mexico for no additional fee
C) Requires a deposit
D) All of the Above
E) Both A & B

Part of delivering an extraordinary customer experience includes?

A) Putting the phone in customer’s hands and showing at least 3 features
B) Asking open-ended questions to uncover customer needs
C) Covering the CSS
D) All of the above

By covering the Customer Service Summary, this ensures?

A) Customer understands proration / next bill in detail
B) Reduces cancellations and charge backs to store and or employee
C) Decreases the chance of dissatisfied customers
D) All of the above

The AT&T customer feedback tool requests detailed information about the transaction, overall satisfaction, and willingness to recommend?

A) 100% of the time and for every transaction with email address
B) Only on Upgrades
C) Random transactions
D) Only on New Activations

The feature revenue on which my store is ranked is based on?

A) Insurance Only
B) My store is not focused on features
C) Feature revenue per AT&T devices sold
D) Go Phone sales

What are the AT&T iPhone advantages over the Verizon iPhone?

A) Nations fastest mobile broadband period…Verizon is up to 60% slower
B) Simultaneous voice and data
C) Best global coverage…AT&T phones wk in over 220 countries
D) Largest Wi-Fi network 23000 hotspots
E) All of the Above

What is not a current messaging plan offered by AT&T?

A) $10 for 1000
B) Unlimited family 30
C) $5 for 200
D) Unlimited individual text for 20

What is the activation fee for Family Talk add a line?

A) $26
B) $36
C) $18
D) Free