Patient Safety is best remember by RACE, which stands for?
Remove
Activate
Contain
Extinguish
Electrical safety includes doing what with electrical equipment, according to manufacturer's instuctions
Equipment should be grounded or connected to a ground.
Biological hazards include which 3 types of medical waste?
Solid
Radioactive
Infectious
Correct body mechanics can help prevent injury?
True
What is the science that deals with people's performance and good health while carrying out job tasks ans operating office equipment?
Ergonomics
What are 4 things that should be considered for an efficient office design?
Room Temp (74 deg)
Office furniture layout
Exam rooms
Bathrooms
Name 3 typical pieces of administrative equipment?
Calculator
Computer
Telephone system
What do you call all parts of the computer that you can see or touch?
Hardware
What do you call programs or sets of instructions that allow the computer to perform its functions?
Software
Security on your computer should prevent what?
A patient being able to see another patients computerized records.
Who provides a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities?
Americans with Disabilities Act (ADA)
What are 3 main duties of the receptionist?
Greeting pt's
Maintain a clean safe waiting room
Manage disturbances in the waiting room
Name 3 steps to a Professional Physical Appearances?
Careful Grooming
Good Hygene
Correct Dress
Organizing the administrative duties by categories to organize the office is called what?
Systems Approach to Office Management
What is the primary reason for holding staff meetings?
To improve communication among everyone.
What is the primary purpose of employee evaluations?
To provide motivation, encouragement, and direction to improve.
What describes how to carry out tasks in a particular medical practice?
Office procedure manual
What provides information on employee- employer relationships?
Employee Policy Manual or Personnel Policy Manual
Patient communication include
Computer/videotapes/journals
Social service agencies/ hospice
Visting nurse association/ CD-ROMS
which are known as what?
Community Resources
It is not rare for an MA for be asked to help doctors write a paper to be presented to the medical community?
True
MA's may be asked to move things, lift, and carry equipment, supplies and sometimes patients?
