ADM2372 Week 1

Any computer-based tool that people use to work with information and that supports the information and information-processing needs of an organization

The function that plans for, develops, implements, and maintains IS hardware, software, and applications that people use to support the goals of an organization

Raw facts that describe the characteristic of an event

Data converted into a meaningful and useful context

Information that can be enacted upon i.e “actionable information”

• Information-functional culture
• Information-sharing culture
• Information-inquiring culture
• Information-discovery culture

• Chief Information Officer (CIO) – oversees all uses of IS and ensures the strategic alignment of IS with business goals and objectives
• Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IS
• Chief Security Officer (CSO) – responsible for ensuring the security of information systems
• Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information
• Chief Knowledge Office (CKO) - responsible for collecting, maintaining, and distributing the organization’s knowledge

Measures that are tied to business drivers

• Efficiency IS metric – measures the performance of the information system itself including throughput, speed, and availability
• Effectiveness IS metric – measures the impact IS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases

A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance

• Throughput
• Transaction speed
• System availability
• Web traffic
• Response time

• Usability
• Customer Satisfaction
• Conversion Rates
• Financial

A product or service that an organization’s customers place a greater value on than similar offerings from a competitor

Occurs when an organization can significantly impact its market share by being first to market with a competitive advantage

The acquisition and analysis of events and trends in the environment external to an organization

• Buyer power – high when buyers have many choices of whom to buy from and low when their choices are few
• Supplier power – high when buyers have few choices of whom to buy from and low when their choices are many
• Threat of substitute products or services – high when there are many alternatives to a product or service and low when there are few alternatives from which to choose
• Threat of new entrants – high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market
• Rivalry among existing competitors – high when competition is fierce in a market and low when competition is more complacent

Consists of all parties involved in the procurement of a product or raw material

an Internet-based service that brings together many buyers and sellers

• Private exchange – a single buyer posts its needs and then opens the bidding to any supplier who would care to bid
• Reverse auction – an auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price

views an organization as a series of processes, each of which adds value to the product or service for each customer