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What tool would you use to test the amount of voltage that is coming from an AC outlet?
❍ A. Multimeter
❍ B. Voltage detector
❍ C. Receptacle tester
❍ D. Impedance tester
A. Multimeter
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Which of the following is a representation of potential energy?
❍ A. Wattage
❍ B. Voltage
❍ C. Impedance
❍ D. Amperage
B. Voltage
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Which wire when tested should display zero volts on a multimeter?
❍ A. Neutral
❍ B. Hot
❍ C. Ground
❍ D. Red
C. Ground
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Which device should you use to protect against power outages?
❍ A. Multimeter
❍ B. UPS
❍ C. Fedex
❍ D. Surge protector
B. UPS
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You want a cost-effective solution to the common surges that can affect yourcomputer. Which device would be the best solution?
❍ A. UPS
❍ B. Surge protector
❍ C. Power strip
❍ D. Line conditioner
B. Surge protector
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Which of these is an unexpected increase in voltage?
❍ A. Sag
❍ B. Blackout
❍ C. Spike
❍ D. Whiteout
C. Spike
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Which device tests multiple wires of a power supply at the same time?
❍ A. Multimeter
❍ B. Power supply tester
❍ C. Line conditioner
❍ D. Surge protector
B. Power supply tester
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Which power connector would be used to power an IDE hard drive?
❍ A. Molex
❍ B. mini
❍ C. P1
❍ D. P8/P9
A. Molex
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Which of the following uses a 24-pin main motherboard power connector?
❍ A. ATX
❍ B. ATX 12V 1.3
❍ C. ATX 12V 2.0
❍ D. ATX 5V 2.0
C. ATX 12V 2.0
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The red wire in a Molex connection is rated for what voltage?
❍ A. 12 volts
❍ B. 5 volts
❍ C. 3.3 volts
❍ D. 24 volts
B. 5 volts
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What is the maximum data transfer rate of SATA 1.5?
❍ A. 1.5Mbps
❍ B. 300MB/s
❍ C. 150MB/s
❍ D. 1.5GB/s
C. 150MB/s
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Which of these is the delay it takes for the hard drive to access a particular sector on the disk?
❍ A. Actuator
❍ B. Latency
❍ C. Lag
❍ D. Propagation
B. Latency
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What should you do first to repair a drive that is acting sluggish?
❍ A. Remove the drive and recover the data.
❍ B. Run Disk Cleanup.
❍ C. Run Disk Defragmenter.
❍ D. Scan for viruses.
C. Run Disk Defragmenter.
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How much data can an Ultra ATA/100 drive transfer per second?
❍ A. 133MB
❍ B. 266MB
❍ C. 150MB
❍ D. 100MB
D. 100MB
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How many pins are there in a SATA drive’s data and power connectors?
❍ A. 40 and 4
❍ B. 8 and 16
❍ C. 7 and 15
❍ D. 80 and 4
C. 7 and 15
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What kind of cable does a floppy drive use?
❍ A. 40-pin IDE
❍ B. 80-pin IDE
❍ C. 34-pin IDE
❍ D. 168-pin IDE
C. 34-pin IDE
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What is the maximum data transfer rate of an Ultra3 SCSI device?
❍ A. 320MB/s
❍ B. 160MB/s
❍ C. 640MB/s
❍ D. 300MB/s
B. 160MB/s
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In a two drive IDE configuration, drive 0 would be the __________, and drive 1would be the ____________.
❍ A. Slave, master
❍ B. Cable select, slave
❍ C. Slave, single
❍ D. Master, slave
D. Master, slave
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What does the x refer to in Compact Disc technology?
❍ A. 150KB/s
❍ B. 1.32MB/s
❍ C. 133MB/s
❍ D. 4.5MB/s
A. 150KB/s
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What type of interface does a DVD drive typically connect to?
❍ A. PCMCIA
❍ B. SATA
❍ C. IDE
❍ D. SCSI
C. IDE
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What is the maximum capacity of a Blu-Ray disc?
❍ A. 700MB
❍ B. 4.7GB
❍ C. 17GB
❍ D. 50GB
D. 50GB
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If a user wanted to write information more than one time to a DVD, which typeshould you recommend? (Select all that apply.)
❍ A. DVD-R
❍ B. DVD–RW
❍ C. DVD+RW
❍ D. DVD+R
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What should you do before physically removing a USB flash drive? (Select thebest answer.)
❍ A. Turn it off.
❍ B. Shut down Windows.
❍ C. Format the drive.
❍ D. Use the Safely Remove icon.
D. Use the Safely Remove icon.
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How is most solid-state media formatted by the manufacturer?
❍ A. As FAT32
❍ B. As NTFS
❍ C. As FAT16
❍ D. As FAT12
A. As FAT32
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What is the main difference between SD and SDIO?
❍ A. SD cards are faster.
❍ B. SDIO cards incorporate input/output functionality.
❍ C. SD cards incorporate input/output functionality.
❍ D. SDIO cards can identify a user’s cell phone.
B. SDIO cards incorporate input/output functionality.
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What kind of controller is built into a CF card?
❍ A. SATA
❍ B. IDE
❍ C. ATA
❍ D. SCSI
C. ATA
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What is the minimum RAM requirement for Windows Vista?
❍ A. 2GB
❍ B. 256MB
❍ C. 512MB
❍ D. 768MB
C. 512MB
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Which file contains information regarding errors during a Windows Vista installation?
❍ A. Setuperr.log
❍ B. Setupact.log
❍ C. Event Viewer
❍ D. Unattend.xml
A. Setuperr.log
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Where can you go to find out if your current operating system can be upgraded to Windows Vista?
❍ A. MSKB
❍ B. Windows Vista Upgrade Advisor
❍ C. HAL
❍ D. Belarc Advisor
B. Windows Vista Upgrade Advisor
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Which versions of Vista have media center functionality? (Select the best twoanswers.)
❍ A. Home Basic
❍ B. Home Premium
❍ C. Business
❍ D. Ultimate
- B. Home Premium
- D. Ultimate
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What is the hard drive requirement for Windows Vista?❍ A. 15GB free space
❍ B. 15GB partition
❍ C. 20GB free space
❍ D. 25GB partition
A. 15GB free space
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Where can you go to find out if your computer’s components are compatible with Windows Vista? (Select the best two answers.)
❍ A. Vista Compatibility Center
❍ B. MSKB
❍ C. Vista Logo’d Products List
❍ D. msinfo32.exe
- A. Vista Compatibility Center
- C. Vista Logo’d Products List
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To avoid SID conflicts when disk imaging, which program should you use inWindows Vista?
❍ A. Sysprep
❍ B. Setup Manager
❍ C. SIM
❍ D. Windows Deployment Services
A. Sysprep
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Which of the following are possible ways to install Windows Vista? Select all that apply.
❍ A. From DVD
❍ B. From CD
❍ C. Over the network
❍ D. Using Norton Ghost
- A. From DVD
- B. From CD
- C. Over the network
- D. Using Norton Ghost
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What is the minimum CPU requirement for Windows XP?
❍ A. 133MHz
❍ B. 266MHz
❍ C. 800MHz
❍ D. 1GHz
B. 266MHz
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Which log file records errors during the installation of Windows XP?
❍ A. setuperr.log
❍ B. setuplog.txt
❍ C. setup.log
❍ D. setupact.log
A. setuperr.log
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Which key should be pressed if you want to install a driver for a mass storagedevice during the Windows XP installation?
❍ A. F2
❍ B. F3
❍ C. F6
❍ D. F8
C. F6
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What program creates answer files in Windows XP?
❍ A. Windows SIM
❍ B. Sysprep
❍ C. RIS
❍ D. Setup Manager
D. Setup Manager
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How much free disk space do you need to install Windows XP?
❍ A. 2GB
❍ B. 1.5GB
❍ C. 650MB
❍ D. 1GB
B. 1.5GB
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A small arrow at the lower-left corner of an icon identifies it as what?
❍ A. A super icon
❍ B. An icon headed for the recycle bin
❍ C. A shortcut
❍ D. A large file
C. A shortcut
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The sidebar contains _____________?
❍ A. Gadgets
❍ B. Widgets
❍ C. Bracelets
❍ D. Icons
A. Gadgets
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What can a user do to cut back on the amount of resources that Windows Vista uses? (Select the two best answers.)
❍ A. Increase RAM.
❍ B. Use the Classic Start menu.
❍ C. Turn off Windows Aero.
❍ D. Use the computer less.
- B. Use the Classic Start menu.
- C. Turn off Windows Aero.
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Which tool group’s snap-ins into one window?
❍ A. Computer Management
❍ B. MSC
❍ C. MCC
❍ D. MMC
D. MMC (Microsoft Management Console)
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When you open Windows Explorer, what folder does it bring you to by default?
❍ A. Computer
❍ B. Network
❍ C. Documents
❍ D. Recycle Bin
C. Documents
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How can the Run prompt be opened? (Select the two best answers.)
❍ A. Pressing Windows+R
❍ B. Pressing Windows+Run
❍ C. Clicking Start and typing Run
❍ D. Pressing Ctrl+Shift+Esc
- A. Pressing Windows+R
- C. Clicking Start and typing Run
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What would you type to open the Device Manager in the Run prompt?
❍ A. MMC
❍ B. secpol.msc
❍ C. CMD
❍ D. devmgmt.msc
D. devmgmt.msc
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Where is the best place to get a driver for a video card?❍ A. CD-ROM
❍ B. USB flash drive
❍ C. Manufacturer’s website
❍ D. Microsoft’s website
C. Manufacturer’s website
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Which command opens the System Information tool?
❍ A. devmgmt.msc
❍ B. compmgmt.msc
❍ C. winmsd.msc
❍ D. msinfo32.exe
D. msinfo32.exe
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Which tab of the Task Manager tells you about the total usage of the CPU?
❍ A. Performance
❍ B. Processes
❍ C. Networking
❍ D. Processing
A. Performance
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Where can a user go to start and stop services in Windows Vista? (Select all that apply.)
❍ A. msconfig
❍ B. Task Manager
❍ C. Computer Management
❍ D. Command Prompt
- A. msconfig
- B. Task Manager
- C. Computer Management
- D. Command Prompt
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Which file is used by the operating system for virtual memory?
❍ A. swapfile.sys
❍ B. pagefile.sys
❍ C. pagingfile.sys
❍ D. virtualfile.sys
B. pagefile.sys
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Which command should you use to stop a service in the Command Prompt?
❍ A. spooler stop
❍ B. network stop
❍ C. net stop
❍ D. stop
C. net stop (and the service name)
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Which power management mode stores data on the hard drive?
❍ A. Sleep
❍ B. Hibernate
❍ C. Standby
❍ D. Pillow.exe
B. Hibernate
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Which tool enables a technician to move user state data from within the command-line?
❍ A. Windows Easy Transfer
❍ B. Elevated mode
❍ C. USMT
❍ D. FAST
C. USMT (User State Migration Tool)
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What is HKEY_LOCAL_MACHINE considered to be?
❍ A. A Registry entry
❍ B. A subkey
❍ C. A string value
❍ D. A hive
D. A hive
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When users invite a technician to help repair their computer, what is this called?
❍ A. Remote Desktop
❍ B. Remote Assistance
❍ C. RDP
❍ D. Remote connectivity
B. Remote Assistance
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Where is NTOSKRNL.EXE located?
❍ A. C:\Windows
❍ B. C:\Boot
❍ C. C:\Windows\System
❍ D. C:\Windows\System32
D. C:\Windows\System32
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Which of these is the boot loader for Windows Vista?
❍ A. BCD
❍ B. Bootmgr
❍ C. NTLDR
❍ D. Boot.ini
B. Bootmgr (Windows Boot Manager)
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Which command creates a directory?
❍ A. CD
❍ B. MD
❍ C. RD
❍ D. Chdir
B. MD (Make Directory)
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Which operating system enables you to extend volumes?❍ A. Windows XP
❍ B. Windows 2000
❍ C. Windows Aero
❍ D. Windows Vista
D. Windows Vista
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Which level of RAID uses two disks only?
❍ A. RAID 0
❍ B. RAID 1
❍ C. RAID 5
❍ D. Striping
B. RAID 1 (mirroring) uses two disks only.
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