A+ Certification

What is the second step of the A+ troubleshooting methodology?❍ A. Identify the problem.❍ B. Establish a probable cause.❍ C. Test the theory.❍ D. Document.

When you run out of possible theories for the cause of a problem, whatshould you do?❍ A. Escalate the problem.❍ B. Document your actions so far.❍ C. Establish a plan of action.❍ D. Question the user.

What should you do before making any changes to the computer?(Select the best answer.)❍ A. Identify the problem.❍ B. Establish a plan of action.❍ C. Perform a backup.❍ D. Escalate the problem.

Which of these is part of step 5?❍ A. Identify the problem.❍ B. Document findings.❍ C. Establish a new theory.❍ D. Implement preventative measures.

There is a problem with the power supplied to a group of computers,and you do not know how to fix the problem. What should you do first?❍ A. Establish a theory of why you can’t figure out the problem.❍ B. Contact the building supervisor or your manager. ❍ C. Test the theory to determine the cause.❍ D. Document findings, actions, and outcomes.

You have confirmed the theory that a video card is bad and needs to bereplaced. What should you do next?❍ A. Escalate the problem.❍ B. Document your actions so far.❍ C. Establish a plan of action.❍ D. Question the user.

A computer won’t turn on when you press the power button. What should youcheck first?❍ A. If an operating system is installed.❍ B. Documentation.❍ C. If the monitor iter s plugged in.❍ D. If the computer is plugged in.

Which of these is part of step 1?❍ A. Question the user.❍ B. Document findings.❍ C. Establish a new theory.❍ D. Escalate the problem.

Which of the following are possible faulty components for having nothing on the display? (Select all that apply.)❍ A. Sound card❍ B. Video card❍ C. Processor❍ D. Network card

What voltage does an orange pin indicate?❍ A. +12. V❍ B. +5. V❍ C. -5. V❍ D. +3.3. V

Which motherboard form factor measure 12 inches x 9.6 inches?❍ A. microATX❍ B. BTX❍ C. ATX❍ D. CTX

Which expansion bus uses lanes to transfer data?❍ A. PCI❍ B. PCI-X❍ C. PCIe❍ D. PCIa

Which Hub does PCIe connect to?❍ A. Ethernet hub❍ B. I/O Controller Hub❍ C. UPS hub❍ D. Memory Controller Hub

Which of these are serial technologies? Select all that apply. ❍ A. USB❍ B. IEEE 1394❍ C. PCIe❍ D. PCI

Which component supplies power to the CMOS when the computer is off?❍ A. Lithium battery❍ B. POST❍ C. Power supply❍ D. BIOS

To implement a secure boot process, which device should be listed first in theBoot Device Priority screen?❍ A. Floppy drive❍ B. CD-ROM❍ C. USB❍ D. Hard drive

What is the term for how the BIOS readies the computer for and initiates thebooting of the operating system?❍ A. Bootlegging ❍ B. Booting❍ C. Bootstrapping❍ D. POST

How can we reset a forgotten BIOS supervisory password?❍ A. Access the BIOS by pressing F2.❍ B. Remove the battery.❍ C. Extract the .EXE contents to a floppy.❍ D. Remove the P1 connector.

Before installing a motherboard, what should you do? (Select the best answer.)❍ A. Install the processor.❍ B. Verify that it is compatible with the case.❍ C. Employ ESD prevention methods.❍ D. Test the motherboard with a multimeter.

Which of the following are possible reasons for motherboard failure? (Select allthat apply.)❍ A. Power surge❍ B. Manufacturer defect❍ C. CD-ROM failure❍ D. Incorrect USB device

How can you tell if a lithium battery has been discharged? (Select the bestanswer.)❍ A. Use a power supply tester.❍ B. Check within Windows.❍ C. Use a multimeter.❍ D. Plug it into another motherboard.

Which of these is the speed of the CPU?❍ A. External clock speed❍ B. FSB❍ C. Internal clock speed❍ D. System bus speed

Which of the following are 64-bit CPUs? (Select all that apply.)❍ A. Core 2 Duo❍ B. Phenom II❍ C. Pentium III❍ D. Celeron

Which is the fastest cache memory?❍ A. L2❍ B. L3❍ C. HTTP❍ D. L1

What does Hyper-Threading do?❍ A. It gives you multiple cores within the CPU.❍ B. It enables for four simultaneous threads to be processed by one CPUcore.❍ C. It enables for two simultaneous threads to be processed by one CPU core.❍ D. It is a high-speed connection from the CPU to RAM.

What seals the tiny gaps between the CPU cap and the heat sink?❍ A. Thermal jelly❍ B. Peanut butter and jelly❍ C. 3-in-1 house oil❍ D. Thermal compound

What is the amount of power required to cool the computer?❍ A. FSB❍ B. TDP❍ C. MMX❍ D. TDK

Which kind of socket incorporates “lands” to ensure connectivity to a CPU?❍ A. PGA❍ B. Chipset❍ C. LGA❍ D. Copper

You are troubleshooting a CPU and have already cut power, disconnected thepower cable, opened the case, and put on your antistatic strap. What shouldyou do next?❍ A. Check the BIOS.❍ B. Check connections.❍ C. Remove the CPU.❍ D. Test the motherboard with a multimeter.

You have installed the CPU and heat sink/fan assembly. What should you donext?❍ A. Apply thermal compound.❍ B. Boot the computer.❍ C. Plug in the fan.❍ D. Replace the BIOS jumper shunt.

What is a possible symptom of a failing CPU?❍ A. CPU is beyond the recommended voltage range.❍ B. Computer won’t boot.❍ C. BIOS reports low temperatures within the case.❍ D. Spyware is installed into the browser.

When deciding on a CPU for use with a specific motherboard, what does it needto be compatible with?❍ A. Case❍ B. Socket❍ C. Wattage range❍ D. PCI slots

Which technology divides the RAM slots into colors?❍ A. ECC❍ B. Parity❍ C. Double-sided❍ D. Dual channel

Which of these is the delay it takes for a memory module to start sending data to the MCC?❍ A. DDR❍ B. Propagation❍ C. Latency❍ D. FSB

What is the transfer rate of DDR2-800?❍ A. 6,400MB/s❍ B. 8,533MB/s❍ C. 5,333MB/s❍ D. 800MHz

Which of these would you find internal to the CPU?❍ A. DRAM❍ B. DIMM❍ C. SDRAM❍ D. SRAM

What does SDRAM synchronize to?❍ A. FSB❍ B. CPU❍ C. System bus❍ D. PCI bus

Which chip designates where RAM will be stored?
❍A. ICH ❍ B. MCH ❍ C. CPU❍ D. FSB

How many pins are on a DDR2 memory module?❍ A. 168❍ B. 184❍ C. 240❍ D. 200

Where can you view how much RAM you have in the computer? (Select all thatapply.)❍ A. Task Manager❍ B. My Computer❍ C. System Properties ❍ D. BIOS

How should you hold RAM when installing it?❍ A. By the edges❍ B. By the front and back❍ C. With tweezers❍ D. With an Integrated Circuit (IC) puller

You suspect a problem with a memory module, what should you do first?❍ A. Replace the module with a new one.❍ B. Install more RAM.❍ C. Clean the RAM slot.❍ D. Test the RAM with MemTest86.

If a BSOD occurs, what should you do?❍ A. Replace all the RAM.❍ B. Re-install the operating system.❍ C. Check the RAM settings in the BIOS.❍ D. Wait for it to happen again.