What is the second step of the A+ troubleshooting methodology?❍ A. Identify the problem.❍ B. Establish a probable cause.❍ C. Test the theory.❍ D. Document.
B. Establish a probable cause.
When you run out of possible theories for the cause of a problem, whatshould you do?❍ A. Escalate the problem.❍ B. Document your actions so far.❍ C. Establish a plan of action.❍ D. Question the user.
A. Escalate the problem.
What should you do before making any changes to the computer?(Select the best answer.)❍ A. Identify the problem.❍ B. Establish a plan of action.❍ C. Perform a backup.❍ D. Escalate the problem.
C. Perform a backup.
Which of these is part of step 5?❍ A. Identify the problem.❍ B. Document findings.❍ C. Establish a new theory.❍ D. Implement preventative measures.
D. Implement preventative measures.
There is a problem with the power supplied to a group of computers,and you do not know how to fix the problem. What should you do first?❍ A. Establish a theory of why you can’t figure out the problem.❍ B. Contact the building supervisor or your manager. ❍ C. Test the theory to determine the cause.❍ D. Document findings, actions, and outcomes.
B. Contact the building supervisor or your manager.
You have confirmed the theory that a video card is bad and needs to bereplaced. What should you do next?❍ A. Escalate the problem.❍ B. Document your actions so far.❍ C. Establish a plan of action.❍ D. Question the user.
C. Establish a plan of action.
A computer won’t turn on when you press the power button. What should youcheck first?❍ A. If an operating system is installed.❍ B. Documentation.❍ C. If the monitor iter s plugged in.❍ D. If the computer is plugged in.
D. If the computer is plugged in.
Which of these is part of step 1?❍ A. Question the user.❍ B. Document findings.❍ C. Establish a new theory.❍ D. Escalate the problem.
A. Question the user.
Which of the following are possible faulty components for having nothing on the display? (Select all that apply.)❍ A. Sound card❍ B. Video card❍ C. Processor❍ D. Network card
B. Video card and C. Processor
What voltage does an orange pin indicate?❍ A. +12. V❍ B. +5. V❍ C. -5. V❍ D. +3.3. V
D. +3.3. V
Which motherboard form factor measure 12 inches x 9.6 inches?❍ A. microATX❍ B. BTX❍ C. ATX❍ D. CTX
Which expansion bus uses lanes to transfer data?❍ A. PCI❍ B. PCI-X❍ C. PCIe❍ D. PCIa
Which Hub does PCIe connect to?❍ A. Ethernet hub❍ B. I/O Controller Hub❍ C. UPS hub❍ D. Memory Controller Hub
D. Memory Controller Hub
Which of these are serial technologies? Select all that apply. ❍ A. USB❍ B. IEEE 1394❍ C. PCIe❍ D. PCI
B. IEEE 1394
Which component supplies power to the CMOS when the computer is off?❍ A. Lithium battery❍ B. POST❍ C. Power supply❍ D. BIOS
A. Lithium battery
To implement a secure boot process, which device should be listed first in theBoot Device Priority screen?❍ A. Floppy drive❍ B. CD-ROM❍ C. USB❍ D. Hard drive
D. Hard drive
What is the term for how the BIOS readies the computer for and initiates thebooting of the operating system?❍ A. Bootlegging ❍ B. Booting❍ C. Bootstrapping❍ D. POST
How can we reset a forgotten BIOS supervisory password?❍ A. Access the BIOS by pressing F2.❍ B. Remove the battery.❍ C. Extract the .EXE contents to a floppy.❍ D. Remove the P1 connector.
B. Remove the battery.
Before installing a motherboard, what should you do? (Select the best answer.)❍ A. Install the processor.❍ B. Verify that it is compatible with the case.❍ C. Employ ESD prevention methods.❍ D. Test the motherboard with a multimeter.
C. Employ ESD prevention methods.
Which of the following are possible reasons for motherboard failure? (Select allthat apply.)❍ A. Power surge❍ B. Manufacturer defect❍ C. CD-ROM failure❍ D. Incorrect USB device
A. Power surge
B. Manufacturer defect
How can you tell if a lithium battery has been discharged? (Select the bestanswer.)❍ A. Use a power supply tester.❍ B. Check within Windows.❍ C. Use a multimeter.❍ D. Plug it into another motherboard.
Use a multimeter.
Which of these is the speed of the CPU?❍ A. External clock speed❍ B. FSB❍ C. Internal clock speed❍ D. System bus speed
C. Internal clock speed
Which of the following are 64-bit CPUs? (Select all that apply.)❍ A. Core 2 Duo❍ B. Phenom II❍ C. Pentium III❍ D. Celeron
A. Core 2 Duo
B. Phenom II
Which is the fastest cache memory?❍ A. L2❍ B. L3❍ C. HTTP❍ D. L1
What does Hyper-Threading do?❍ A. It gives you multiple cores within the CPU.❍ B. It enables for four simultaneous threads to be processed by one CPUcore.❍ C. It enables for two simultaneous threads to be processed by one CPU core.❍ D. It is a high-speed connection from the CPU to RAM.
C. It enables for two simultaneous threads to be processed by one CPU core.
What seals the tiny gaps between the CPU cap and the heat sink?❍ A. Thermal jelly❍ B. Peanut butter and jelly❍ C. 3-in-1 house oil❍ D. Thermal compound
D. Thermal compound
What is the amount of power required to cool the computer?❍ A. FSB❍ B. TDP❍ C. MMX❍ D. TDK
B. TDP (Thermal Design Point)
Which kind of socket incorporates “lands” to ensure connectivity to a CPU?❍ A. PGA❍ B. Chipset❍ C. LGA❍ D. Copper
C. LGA (Land Grid Array)
You are troubleshooting a CPU and have already cut power, disconnected thepower cable, opened the case, and put on your antistatic strap. What shouldyou do next?❍ A. Check the BIOS.❍ B. Check connections.❍ C. Remove the CPU.❍ D. Test the motherboard with a multimeter.
B. Check connections.
You have installed the CPU and heat sink/fan assembly. What should you donext?❍ A. Apply thermal compound.❍ B. Boot the computer.❍ C. Plug in the fan.❍ D. Replace the BIOS jumper shunt.
C. Plug in the fan.
What is a possible symptom of a failing CPU?❍ A. CPU is beyond the recommended voltage range.❍ B. Computer won’t boot.❍ C. BIOS reports low temperatures within the case.❍ D. Spyware is installed into the browser.
A. CPU is beyond the recommended voltage range.
When deciding on a CPU for use with a specific motherboard, what does it needto be compatible with?❍ A. Case❍ B. Socket❍ C. Wattage range❍ D. PCI slots
Which technology divides the RAM slots into colors?❍ A. ECC❍ B. Parity❍ C. Double-sided❍ D. Dual channel
D. Dual channel
Which of these is the delay it takes for a memory module to start sending data to the MCC?❍ A. DDR❍ B. Propagation❍ C. Latency❍ D. FSB
What is the transfer rate of DDR2-800?❍ A. 6,400MB/s❍ B. 8,533MB/s❍ C. 5,333MB/s❍ D. 800MHz
Which of these would you find internal to the CPU?❍ A. DRAM❍ B. DIMM❍ C. SDRAM❍ D. SRAM
What does SDRAM synchronize to?❍ A. FSB❍ B. CPU❍ C. System bus❍ D. PCI bus
C. System bus
Which chip designates where RAM will be stored?
❍A. ICH ❍ B. MCH ❍ C. CPU❍ D. FSB
B. MCH (Memory Controller Hub)
How many pins are on a DDR2 memory module?❍ A. 168❍ B. 184❍ C. 240❍ D. 200
Where can you view how much RAM you have in the computer? (Select all thatapply.)❍ A. Task Manager❍ B. My Computer❍ C. System Properties ❍ D. BIOS
A. Task Manager
C. System Properties
How should you hold RAM when installing it?❍ A. By the edges❍ B. By the front and back❍ C. With tweezers❍ D. With an Integrated Circuit (IC) puller
A. By the edges
You suspect a problem with a memory module, what should you do first?❍ A. Replace the module with a new one.❍ B. Install more RAM.❍ C. Clean the RAM slot.❍ D. Test the RAM with MemTest86.
C. Clean the RAM slot.
If a BSOD occurs, what should you do?❍ A. Replace all the RAM.❍ B. Re-install the operating system.❍ C. Check the RAM settings in the BIOS.❍ D. Wait for it to happen again.