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Conceptual skills
the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment
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Controlling
monitoring progress toward goal achievement and taking corrective action when needed
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Disseminator role
the informational role managers play when they share information with others in their departments or companies
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Disturbance handler role
the decisional role managers play when they respond to severe problems that demand immediate action
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Effectiveness
accomplishing tasks that help fulfill organizational objectives
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Efficiency
getting work done with a minimum of effort, expense, or waste
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Entrepreneur role
the decisional role managers play when they adapt themselves, their subordinates, and their units to change
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Figurehead role
the interpersonal role managers play when they perform ceremonial duties
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First-line managers
managers who train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company’s products or services
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Human skills
the ability to work well with others
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Leader role
the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives
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Leading
inspiring and motivating workers to work hard to achieve organizational goals
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Liaison role
the interpersonal role managers play when they deal with people outside their units
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Management
getting work done through others
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Middle managers
managers responsible for setting objectives consistent with top management’s goals and for planning and implementing subunit strategies for achieving those objectives
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Monitor role
the informational role managers play when they scan their environment for information
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Motivation
to manage an assessment of how enthusiastic employees are about managing the work of others
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Negotiator role
the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises
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Organizing
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom
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Planning (management function)
determining organizational goals and a means for achieving them
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Resource allocator role
the decisional role managers play when they decide who gets what resources and in what amounts
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Team leaders
managers responsible for facilitating team activities toward accomplishing a goal
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Technical skills
the specialized procedures, techniques, and knowledge required to get the job done
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Top managers
executives responsible for the overall direction of the organization
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