chapter 5

ITIL and COBIT are competing frameworks
True False

The Plan-Do-Check-Act (PDCA) model is a tried and proven method that can be applied to general processes
that have been identified for improvement.
True False

Organizations are in a constant state of change, so the plan must be continually updated to account for
changes.
True False

COBIT is a set of decades-old
standards that are highly regarded by auditors because they provide specific
guidelines and are completely
independent of any computer hardware or software platforms.
True False