Chapter 8

establishes connection between two people and opens channel; greeting should be reciprocated

(2nd step) gives the other person general idea of what the convo is about; identifies tone of convo

(3rd step) the substance of the convo; empasize that most convos are goal directed; longest part of the convo

(4th step) reflect back on the convo to signal the buisness is completed

(5th step) the goodbye, shows how satisfied the persons were with the convo; close or plan for future convo

synonym for convo; each person is speaker/listener, reciever and sender

communication in which one person speaks and the other one listens

changing of speaker and listener roles

turn requesting (fillers, leaning forward); turn denying (lets speaker know you are reluctant to speak)

turn maintaining; turn yeilding

used to communicate without assuming the role of speaker or ways to acknowledge you are listening (idincate agreement, indecate degree of involvement, pace the speaker, ask for clarification)

attempts to take over role of the speaker

• 1. Tact
• 2. Generosity
• 3. Approbation
• 4. Modesty
• 5. Agreement
• 6. Sympathy

you dont impose on others wishes

confirm the other persons importance

praising someone's accomplishments

minimizing any praise you recieve

seeking areas of agreement in the convo

expressing understanding and supportiveness (sympathy, empathy)

• Convo is a Developmental Process
• Convo is Dialogic
• Principle of Turn Taking
• Principle of Politeness

comm about yourself to someone else (sharing stuff you keep hidden)

explanations designed to reduce the neg affects of your behavior, maintain your image

expressions of regret or sorrow

• Opening
• Feedforward
• Buisness
• Feedback
• Closing