MGMT CH. 16

The balanced scorecard establishes both goals and peformance measures
True False

operational control is monitoring performance to ensure that day-to-day goals are being implemented
True False

_____ is concerned with seeing that the right things happen at the right time in the right way.

A. planning
B. controlling
C. quality management
D. six sigma

Management by _____ is a control principle that states taht managers should be informed of a situation only if data show a significant deviation from standards

A. exception
B. walking around
C. objectives
D. divergence

A _____ is a visual representation fo the balanced scorecard that enables managers to communicate their goals

A. innovative map
B. goal map
C. positioning map
D. strategy map

_____ budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point.

A. fixed
B. zero-based
C. incremental
D. vairable

a reduction of steps in a work process is referred to as a reduced cycle time
True False

an income statement summmarizes an organization's overall financial worth by analyzing assets and liabilities at a specific point in time
True False

Continuous improvement is defined as ongoing, small, incremental improvement in all parts of an organization
True False

The ______ consists of quality-control procedures companies must install that can be audited by independent quality-control experts

A. total quality management philosophy
B. six sigma method
C. ISO 9000 series
D. lean manufacturing