MGMT CH. 16

  1. The balanced scorecard establishes both goals and peformance measures
    true
  2. operational control is monitoring performance to ensure that day-to-day goals are being implemented
    true
  3. _____ is concerned with seeing that the right things happen at the right time in the right way.




    A. controlling
  4. Management by _____ is a control principle that states taht managers should be informed of a situation only if data show a significant deviation from standards




    A. exception
  5. A _____ is a visual representation fo the balanced scorecard that enables managers to communicate their goals




    B. strategy map
  6. _____ budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point.




    C. incremental
  7. a reduction of steps in a work process is referred to as a reduced cycle time
    true
  8. an income statement summmarizes an organization's overall financial worth by analyzing assets and liabilities at a specific point in time
    false
  9. Continuous improvement is defined as ongoing, small, incremental improvement in all parts of an organization
    true
  10. The ______ consists of quality-control procedures companies must install that can be audited by independent quality-control experts




    C. ISO 9000 series
Author
paulpfiction
ID
55098
Card Set
MGMT CH. 16
Description
MGMT CH. 16 QUIZ
Updated