MGMT CH. 15

Noise occurs in verbal communication, but not in nonverbal communication
True False

Semantics is termiinology specific to a particular profession or group
True False

The transfer of information and understanding from one person to another is

A. feedback
B. conversation
C. transmission
D. communication

Which type of communication has the highest media richness

A. email
B. face-to-face presence
C. telephone
D. video-conferencing

Organizations in which line-supervisors deliver information to middle- and upper-management are using which flow of information?

A. upward
B. team
C. horizontal
D. downward

_____ communcation flows within and between work units, with coordination as a main purpose

A. external
B. horizontal
C. upward
D. downward

_____ helps to reduce the problems of distortion that inevitably occur with formal communcation flowing up a hierarchy.

A. management by wandering around
B. total quality management
C. management by objectives
D. behavioral management

Intructions related to a particular job task involve downward communication
True False

Information overload occurs when the amount of information received exceeds a person's ability to handle or process it
True False

When laying out ideas in writing, it is best to start with the least controversial ideas and finish witht he ideas that are most controversial
True False