MGMT CH. 10

Proactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunites
True False

the two most common inside forces for change are employee problems and managers' behavior
True False

making changes in response to problems or opportunties as they arise refers to

A. reactive change
B. opportunistic change
C. proactive change
D. defensive change

in the organizational development process, which step answers the question "what shall we do about it?"

A. evaluation
B. diagnosis
C. formulation
D. intervention

____ innovation is the creation of products that replace existing ones

A. radical
B. practical
C. comprehensive
D. incremental

_____ change is a reintroduction of a familiar practice

A. radical
B. retrospective
C. adaptive
D. innovative

______ change involves introducing a practice that is new to the industry

A. adaptive
B. radically innovative
C. acute
D. functional

organizational development is a set of techniques for implementing planned ch ange to make people and organizations more effective
True False

a process innovation is the creation of a new product or service, or a change in its appearance or performance
True False

in the unfreezing stage, employees need to be helped to integrate the changed attitudes and behavior into their normal ways of doing things.