1. A way of communicating that involves giving a person your full attention while he is speaking and encouraging him to give information and clarify ideas; includes nonverbal communication
    Active Listening
  2. A block or an obstacle
  3. All of the conscious or unconscious messages your body sends as you communicate, such as facial expressions,
    shrugging your shoulders, and wringing you hands
    Body Language
  4. A meeting to share and gather information about residents in order to develop a care plan
    Care Conference
  5. A written plan for each resident created by
    the nurse; outlines the steps taken by the
    staff to help the resident reach his or her goals
    Care Plan
  6. Written legal record of all care received within a facility
  7. When a group of specially-trained staff is called to provide advanced life support to a resident
  8. Whether a resident has a signed advance directive or not
    Code Status
  9. The process of reasoning and analyzing in order to solve problems; for the nursing assistant, critical thinking means making good observations and promptly report all potential problems
    Critical Thinking
  10. A set of learned beliefs, values, traditions and behaviors shared by a social, ethnic, or aged group
  11. Swelling in body tissue caused by excess fluid
  12. An accident, problem, or unexpected event during the
    course of care
  13. A written report documenting the incident and the response to the incident
    Incident Report
  14. A detailed form with guidelines for assessing residents in nursing homes; also details what to do if resident problems are identified
    • Minimum Data Set (MDS)
    • A detailed form with guidelines

    • for assessing residents in nursing

    • homes; also details what to do

    • if resident problems are identified
  15. Communication without words, such as gestures and facial expressions
    Nonverbal Communication
  16. An organized method used by nurses to determine residents’ needs, plan the appropriate care to meet those needs, and evaluate how well the plan of care is
    working; five steps are assessment, diagnosis, planning, implementation, and evaluation
    Nursing Process
  17. A word part added to the beginning of a root to create a new meaning
  18. To place things in order of importance
  19. Factual information collected using the sense of signs, hearing, smell, and touch; also called signs
    Objective Information
  20. The main part of the word that gives it meaning
  21. Physical movement of staff from room to room to discuss each resident and the plans of care
  22. An unexpected occurrence involving death or serious physical or psychological injury
    Sentinel Event
  23. Information collected from residents, their family members and friends. Information may or may not be true but is what the person reported; also called symptoms
    Subjective Information
  24. A word part added to the end of a root or a prefix to create a new word meaning
  25. Communication involving the use of spoken or written words or sounds
    Verbal Communication
  26. Measurements that monitor the function of the vital organs of the body
    Vital Signs
Card Set
Chapter 3 Terms