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Rad ch 12
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Skills that promote good relationships between individuals are termed
interpersional skills
interpersonal means?
between persons
process by which information is exchanged between two or more persons
communtication
basis for developing a succesful radiographer-patient relationship
effective communication
involves the use of lauguage
verbal communication skills
involves the use of body language
Nonverbal communication
Nonverbal messages are conveyed through (3)
posture
body movement
eye contact
refers to the receiving and understanding of messages
listening
What should you never do when communicating (6)
interrupt
correct the patient
finish the patient's sentences
look at clock or watch
figet
play with objects
interpersonal skills used to ease communication and develop a trusting relationship between the dental professional and the patient
Facilitation skills
the act of making easier
facilitation
When a patient trusts the dental professional, the patient is more likely to (4)
provide info
cooperate during procedures
comply with prescribed tratment
return for further treatment
facilitative skills that enhance patient trust include
encouraging questions
answering questions
responding with action
expressing warmth
can be communicated through the voice and facial expression fo teh dental radiographer
warmth
refers to the relationship between the patient and the dental professional
patient relations
The relationship between the patient and the dental professional begins with
first impressions
you should never do what 3 things when working with a patient?
eat
drink
chew gum
patients should always be greeted by?
name
refers to the way a dental professional conducts herself at the patient's chairside
chairside manner
defined as "a position of the body, or manner of carrying oneself, indicative of a mood"
attitude
attitudes should indicate (3)
courtesy
patience
honesty
Author
darbydo88
ID
53512
Card Set
Rad ch 12
Description
Patient relations and the dental radiographer
Updated
2010-12-05T21:11:25Z
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