Radiology

t/f skills that promote a good relationship between individuals are termed facilitation skills
True False

t/f technical skills alone are sufficient for providing optimal patient care
True False

t/f excessive use of technical words may confuse the patient and result in miscommunication
True False

t/f the delivery of speech is important in verbal communication; the dental radiographer should speak in a pleasant relaxed manner
True False

t/f nonverbal behavior cannot be used to enhance communication
True False

t/f if verbal messages are consistent with nonverbal messages, the patient is likely to respond with apprehension and mistrust
True False

t/f patients are more likely to understand a dental professional whose nonverbal cues signal indifference
True False

t/f eye contact plays a powerful role in the development of interpersonal relationships
True False

t/f listening involves only hearing
True False

t/f when listening to a patient the dental radiographer can use facial expressions to convey appropriate emotional responses
True False

t/f interpersonal skills are skills that are used to make communication easier and develop a trusting relationship between the patient and the dental professional.
True False

t/f when the patient trusts the dental professional the patient is more likely to comply with the prescribed treatment and return for further treatment

t/f the appearance of the dental auxiliary is important
True False

t/f in many offices the dental auxiliary is the first person to meet and greet the patient
True False

t/f a patient should always be greeted by his or her first name
True False

t/f it is appropriate for the dental auxiliary to chew gum while working on patients
True False

t/f the dental auxiliary must develop a fast-paced confident chairside manner
True False

t/f in most dental offices the dental auxiliary is responsible for performing radiographic procedures
True False

t/f the attitude of the dental radiographer affects patient relations
True False

t/f the dental radiographer does not need to be courteous if a patient is uncooperative or difficult
True False