T or F. skills that promote a good relationship between individuals are termed facilitation skills.
FALSE, it is interpersonal skills
T or F. technical skills alone are sufficient for providing optimum patient care
FALSE
T or F. the excessive use of technical words may confuse the patient and result in miscommunication
true
T or F. the delivery of speech is important in verbal communication; the dental radiographer should speak in a pleasant, relaxed manner.
true
T or F. nonverbal behavior cannot be used to enhance communication
FALSE
T or F. if verbal messages are consistent with nonverbal messages, the patient is likely to respond with apprehension and mistrust
FALSE
T or F. patients are more likely to understand a dental professional whose nonverbal cues signal indifference
FALSE
T or F. eye contact play a powerful role in the development of interpersonal relationships
true
T or F. listening involves only hearing
FALSE
T or F. when listening to a patient, the dental radiographer can use facial expressions to convey appropriate emotional responses
true
T or F. interpersonal skills are skills that are used to make communication easier and develop a trusting relationship between the patient and the dental professional
FALSE, it is facilitation skills
T or F. when a patient trusts the dental professional, the patient is more likely to comply with the prescribed treatment and return for further treatment
true
T or F. the appearance of the dental auxillary is important
true
T or F. in many offices, the dental auxillary is the first person to meet and greet the patient
true
T or F. a patient should always be greeted by his or her first name
FALSE, mr. mrs. ms. etc.
T or F. it is apporpriate for the dental auxillary to chew gum while working with patients
FALSE
T or F. in most dental offices, the dental auxillary is responsible for performing radiographic procedures
true
T or F. The dental auxillary must develop a fast-paced, confident chairside manner
FALSE
T or F. the attitude of the dental radiographer affects patients relations
true
T or F. the dental radiographer does not need to be courteous if a patient is uncooperative or difficult
